Specialist Cars Luton

Ranked #35 of 60 in Bedfordshire

Services: MOT, Servicing, Tyres, Exhausts, Used cars

Leagrave Road

LUTON

Bedfordshire

LU3 1RJ

Call 01582 590700

Reviews

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"Not thorough with their work, needed repeated visits to resolve issues"

By AskTintin, 1 October 2018

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Took my E53 X5 as the steering wheel used to wobble at speeds over 70 mph. I had to leave the car for over 3 days in the garage and at the end of it they confirmed issue was fixed. They confirmed no wheel alignment was required. Brought the car home and realised the steering wheel was pulling to one side and the steering wheel wobble had not gone completely. Took it back and they confirmed alignment was required. They also attributed the slight wobble to a small dent in the alloy. The car was in the garage for over a day. Took it back and the alignment issue was worse. It also resulted in the front passenger tyre going bald on the outside. Booked another visit to the garage and keeping my fingers crossed

Visited With

My vehicle

Visited In

Sep 2018

Cost

£1000 plus

Duration

1-3 days

Visited For

Servicing

Bad Points

Not very clear in describing the issues, don't address concerns reported

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Did not conduct a thorough repair."

By wegenerp, 1 September 2015

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The heating matrix of my E30 3 series exploded and was brought here for repair/replacement. Having spent well over £1,000 to have this done, a few days after I collected the car, the water temperature gauge again went close to the red zone. I stopped the car, turned engine off and saw water leaking from under the bonnet. I had the car transported to an independent BMW specialist and they diagnosed that had Specialist Cars conducted a pressure test after replacing the heating matrix, they would have found a split in one of the associated hoses, which was the source of the leak (under pressure). Such a simple and logical procedure was either not conducted by Specialist Cars are not conducted correctly. I shall not return to them.

Visited In

Jun 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"good work, good customer attention, good ambience, good sales dept"

By DonA, 18 October 2012

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This garage has sold us two cars, both BMWs. In each case, their negotiations were fair and favourable. After sales service is good and reliable. They address warranty claims rigorously; if you have a case, they respond. Their servicing is solid quality and their attention to customer needs is good They are, of course, fairly expensive, although we buy tyres from them cheaper than the so-called tyre specialists. Also, their fitting and wheel balancing is superior. A good garage we shall continue to use so long as we have BMWs

Visited In

Oct 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Wilbury Bodyshop, MOT & Service Centre, Hitchin

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Leyden Car Centre, Stevenage

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