Scotlands Ash Garage, West Hagbourne

Ranked #56 of 83 in Oxfordshire

Services: MOT, Servicing, Tyres, Exhausts

Main Street West Hagbourne

Didcot

Oxfordshire

OX11 0NA

Call 01235 850707

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Recommended

"Reliable, honest and operate with integrity."

By Louis Prior, 24 November 2024

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They are reliable, honest and operate within integrity. I recommend them to anyone who is looking for some great mechanics. Peter always takes time to answer any questions I may have and provide me with all the options available from repair to replacement. As a non-mechanically minded person, it can be difficult to find mechanics you can trust with your vehicle. I have been going to this garage now for a few years and I cannot recommend them enough. Thanks again to Peter and his team- L Prior

Visited With

My vehicle

Visited In

Nov 2024

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

The customer service and reliability.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling "

By Phillip Hardiman, 6 August 2024

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Despite hearing many bad reviews over the years I have been a loyal customer of Scotland Ash Garage in West Hagbourne, Oxfordshire for over two decades. All that ended today. On May 29th Scotlands Ash did an MOT inspection on my 2017 Kia Sorrento. I was out of the country at the time. When I returned I found that the boot liner had been thrown into the body of the car, distributing mud and dirt onto every surface. The removable parcel shelf had been thrown onto the back seat and damaged the leather upholstery. The worst screw-up however is that the inspector recorded the mileage of the vehicle as 46,000 miles instead of the actual 28,000. I discovered this when I tried to renew the insurance. I brought my car with me when I returned to this country from overseas. The steering wheel is on the left side and the odometer is very clearly marked as recording in Kilometers. You can see this for yourself, I have attached a photo of the odometer. I called the owner of Scotlands Ash garage, Mr. Peter Welch. I know that he has problems attracting and retaining staff in his garage. I thought that he would appreciate some feedback in order to maintain standards. I was amazed when he confirmed that he had conducted the inspection personally and filed the incorrect paperwork. I was astonished when he blamed me for the mistake. He claimed that I should have warned him that the odometer recorded in Kilometers. When I pointed out that the units were labelled and that the steering wheel on the left should have been sufficient indication he said that he didn’t appreciate smart-arsed comments like that. In the meantime I am left with a car which is either very devalued on paper or is uninsurable. I shall never return to this garage again and neither will any of my friends of family. I shall go instead to: Povall Mechanics Ltd. Unit 6, Station Yard Steventon Abingdon-On-Thames OX13 6RX I wish I had heeded the all bad reviews I had heard over the years. I recommend that you avoid Scotlands Ash Garage.

Visited With

My vehicle

Visited In

May 2024

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT

Good Points

Nothing

Bad Points

Incompetent, dirty, grasping and contempt for the customer.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Class leading."

By colinp, 30 January 2015

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I take exception to the comments left by the reviewer who gave scotlands Ash one star. I left the five star review and I stand by every word. I have no connection to them, I went there because they are the closest garage to me to offer the Terraclean service. I have al always been well treated by Peter Welch and his team, they provide a great service.

Visited In

Jan 2015

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Avoid like the plague"

By Paul Jones, 18 November 2013

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The one other review (at the time of writing) was almost certainly written by the owner. They are very good at self promotion, but that is where it ends. You definitely should avoid this garage, they will damage your car then be very rude and aggressive if you try to get them to sort it out.

Visited In

Nov 2012

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazingly good service."

By colinp, 8 July 2013

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I first went to Scotlands ash because they were the closest garage to offer the terraclean service. I was made very welcome by the owner Peter Welch who took the time to explain in detail what the process did. To say the results were good would be an understatement, my Mondeo drove like a new car. Since then I have returned for M.O.T. and terramist treatment which cleans the air conditioning system, allways receiving the same excellent level of service. If I needed a courtesy car one was available. I recommend Pete and his merry men to everyone who asks me where I get my car looked after. Scotlands Ash is my garage of choice, its well worth the extra drive.

Visited In

Jul 2013

Visited For

MOT, Servicing, Repairs, Tuning

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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