S G Petch

Ranked #23 of 55 in County Durham

Services: MOT, Servicing, Used cars, New cars

McMullen Road

Darlington

Durham

DL1 1XZ

Call 01325 488886

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Recommended

"First experience at this garage but will definitely return. "

By Anonymous, 6 June 2018

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I did not buy my car at this dealership but was impressed by their knowledge and excellent service and repairwork. Will continue to have my car serviced here and will make this my new local garage.

Visited With

My vehicle

Visited In

Nov 2017

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Polite courteous and professional. Their product knowledge was excellent and the repair work to the bodywork was undetectable and just blended in.

Bad Points

Could not fault this garage.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Total disregard for customers and told us that it was our fault for driving carefully and looking after the car???"

By Sean Steinmetz, 23 April 2018

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Fiat 500 - Save up for a big repair if you drive carefully. A well known problem among the Fiat forum contributors but not to the everyday public. If you drive your Fiat 500 carefully and have low mileage then you're going to have to expect an expensive repair bill. I can send you the email we forwarded to Fiat and S G Petch (Main Dealer) that told us it was our fault for driving it too carefully and we should do more miles (it's on a low mileage contract) and drive 'like a lunatic' (its engine / suspension / brakes are too flimsy for that) if we wanted to avoid replacing the EGR valve and sensors. It was replaced under warranty 12 months ago, but now its happened again, 9 weeks out of warranty. This is quite common apparently and excess oil coats the sensors and valve when exhaust gases are recirculated back to the engine There is a new 'procedure' advised by Fiat and apparently we have to pay for all these new parts. What about the warranty on the original repair, never mind that this happened, both times, immediately after the main dealer services the car (a bit suspicious?). The customer service has been non-existent and they are hoping we will just pay and go away. We have been without the car for two weeks and have just been told by Fiat, that despite it being a design fault and the car is 3 years old, 14K miles and dealer serviced, that we have to pay. How can city car not be suitable to drive in the city? Has to be design fault if it happens twice in two years and they have a 'new' procedure to fix it! This is a time bomb that all Fiat 500 owner need to be aware of. Don't expect any help or customer service (they left my wife stranded for hours and originally refused to come out to the breakdown, despite it being covered for rescue). I have the email listing all their ridiculous comments (funniest I have ever heard from a main dealer) and they have told me they will send an email response (Fiat and SG Petch) but this has taken numerous calls from us and no concern or interest form them. Greg at Fiat actually started 'sighing' and wanted to get off the phone as he wasn't interested.

Visited With

Partner's vehicle

Visited In

Mar 2018

Cost

£500-£1000

Duration

2 weeks plus

Visited For

Servicing

Good Points

The garage over the road

Bad Points

Attitude, expense, lack of professionalism, never ring back, tell you to 'drive like a lunatic' now and again to keep engine clear, etc.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Volmech, Thornaby

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Derek Campbell Exhaust and Tyre Centre, Stockton-on-Tees

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