MSB Skoda, Darlington
Ranked #21 of 55 in County Durham
Services: MOT, Servicing
Call 01325 365200
"Good service, friendly and efficient"
By ordhouse1, 5 November 2012
Our Yeti diesel 4X4 has had an issue with the glow plug warning light flashing. In the end this was traced to the EGR valve which has been replaced. The fault appearedin early October. MSB checked the car and said the ECU needed updating which should solve the problem. We told them we were about to go to France and were assured all would be well. On holiday in France the next week the warning light again came on with loss of power. The next day the warning light had gone off and the car seemed OK. We were unable to contact the Skoda dealer in Rouen (which is where we were) but we did contact MSB Skoda in Darlington and got very helpful advice. They agreed to check the car over when we returned home. They duly did this and tracked down the fault to the EGR valve which they replaced under warranty - this took 48 hours. We were given a courtesy car without asking, they were very apologetic that the fault had not been picked up first time and they agreed to waive the labour costs of our next service. I have dealt with MSB for several years (this is my third Skoda) and always found them very helpful and friendly. When at a loss in France they provided helpful reassurance and advice at a distance.