Mercedes-Benz of Stevenage

I have been using Mercedes Benz of Stevenage for 3 years now. The service has become is terrible. They damaged my water cap by over tightening it which I had to replace as it was then leaking. The engine light came on straight after they serviced the car and I had to call out the RAC, they found the EGR valve plug loose and wasn't connected properly. When I complained to Head office and they investigated this issue Mercedes of Stevenage denied touching this, even after I have only been taking my car to them for the past 3 years? They even told me that the Mercedes RAC guy was lying? They only had to say sorry and admit blame and it would of been OK. Mercedes policy is not to admit blame for anything! This is the last time I use this garage. DO NOT USE THEM UNLESS YOU LIKE A STRESSFUL LIFE.

Awful experience, one star is way too much - got my new Mercedes serviced, as i drove out of their car park a warning light came on for low coolant. The following day, no warning lights until the car told me to stop. Many thousands of pounds later and a new cylinder head - all at my expense, even though the car was under 2 years old [this was also the second cylinder head!]. Finally get my car back after months!. Drive home and get another warning light to stop. No oil in the car - all leaked out. Back to the garage again. My girlfriend has recently had an extortionate quote (over £8k) from them to replace a gearbox. This is a car they have looked after from the beginning and on the last service didn't even spot anything wrong with the gearbox - despite it making exactly the same noises. Quote from other garage was half price!. Awful place, makes me angry just typing this!!

Went in under warranty with brake judder. They carried out work and charged their usual eye watering fee but didn’t fix issue. A number of visits later and a bill for over £1250 for work that wasn’t required, issue is still there. I am now waiting for a court date at the smalls claims court to hopefully get some justice. Worst garage I’ve ever been to

Had four services and mots with this dealer and have only ever found them to be very professional and honest with me.

Avoid Mercedes-Benz Stevenage as they offer an appalling service and simply won’t acknowledge a dangerous car. I would never buy again from Mercedes in Stevenage. We Purchased a brand new Mercedes CLA 200 in June and have had nothing but problems. The car has been taken back in now 8 times with different faults including the car dangerously applying breaks while going down the road at 40MPH and nearly causing a accident with our kids in the car. Mercedes didn’t believe us even thou the same incident happened to a recovery driver from the RAC instructed by Mercedes and again instantly dismissed his claims. He even included it on his report which again they dismissed. After testing and being told that they had test driven it multiple times no faults. Speaking to Mercedes Uk and info from Mercedes Me it states the car hasn’t moved so not sure if we are being told lies. The refuse to acknowledge any faults and are happy to put a dangerous vehicle back on the road. Nick the general manager even tried to pass off a low offer (Well under market value) to buy back the car as doing us a favour which im sure he will sell on for much more. Constantly having to chase for updates. We have now raised a formal complaint with Mercedes uk, Motor Ombudsman and will be reporting the car to the DVSA as unsafe to drive. I’m not surprised to see so many other customer complaints about similar issues and poor service. AVOID

not worth my time

Below was the complaint I sent to Gary Savage - CEO Mercedes - UK. I received a response from customer service in short blaming me and giving me the option to go to Motor Ombudsman which appears reading at the reviews that they always side with the dealers as the dealers pay their salaries which I understand from the reviews left by distressed customers. To my utter surprise it only took 2 minutes by my Toyota dealer to fix the glove box without any part replacement which Mercedes staff were insisting will require parts ???? WHAT A SHAME THE MANAGEMENT OF MERCEDES!! STAY AWAY FROM THE CHEATERS I would like to draw your attention to the extremely poor service received at the Mercedes Stevenage dealership in UK. I had an issue with the closing of the glove box of my recently bought Mercedes. I called the dealership on 15-02-19 Friday at around 10 am in the morning and spoke to the Ms Alexis and asked to book an appointment to get the issue sorted. Alexis checked with me what the appointment was for. She suggested that as it was a small thing so I can walk in around 4.30 PM same day and assured me that someone will be available to see me. I took time off my busy work schedule and travelled around 20 miles. When I reached the dealership before 4.30 PM I was seen promptly by Alexis (Receptionist) and she immediately remembered that she had asked me to come at this time. She had good manner and explained I could help myself to a drink from the adjacent lounge and then sit on one of the round tables in the hall and someone will attend promptly. After waiting for about 15 minutes Jack (Service Team Manager) came over and was very rude and negative right from the start, he said we will have to book an appointment for you. Obviously, I was quite surprised and told him that I was confirmed by Alexis that a mechanic will see me today. Jack was very rude and said I will check and send a mechanic. After waiting for another 10 minutes another chap called Marcus turned up and said he will have a look at my car and will book an appointment as we will have to order parts. I asked him why are you sounding so negative as it might just be a small adjustment. I was extremely shocked when Marcus was fiddling with the glove box and had no clue what he was doing. I asked him if he was a Mercedes mechanic. I was even more dis appointed when Marcus admitted that he was not a mechanic and was actually a booking assistant meaning that the Mercedes dealership was DELIBERATELY TRYING TO FOOL ME. Looks like no one in this dealership is conscious about customer service and have a don't care attitude. When I asked Marcus about the complaints process, he said I should go online if I want to make a complaint as I had already been spoken to by the Service Team Manager - Jack. In the end Marcus mentioned I had no other option and booked an appointment for me to come again on 22-02-19 but after this terrible experience I will not like to visit this dealership ever again. Hopefully you will agree that some staff here are bringing a bad name to your premium brand. I would like to draw your attention to the extremely poor service received at the Mercedes Stevenage dealership in UK. I had an issue with the closing of the glove box of my recently bought Mercedes. I called the dealership on 15-02-19 Friday at around 10 am in the morning and spoke to the Ms Alexis and asked to book an appointment to get the issue sorted. Alexis checked with me what the appointment was for. She suggested that as it was a small thing so I can walk in around 4.30 PM same day and assured me that someone will be available to see me. I took time off my busy work schedule and travelled around 20 miles. When I reached the dealership before 4.30 PM I was seen promptly by Alexis (Receptionist) and she immediately remembered that she had asked me to come at this time. She had good manner and explained I could help myself to a drink from the adjacent lounge and then sit on one of the round tables in the hall and someone will attend promptly. After waiting for about 15 minutes Jack (Service Team Manager) came over and was very rude and negative right from the start, he said we will have to book an appointment for you. Obviously, I was quite surprised and told him that I was confirmed by Alexis that a mechanic will see me today. Jack was very rude and said I will check and send a mechanic. After waiting for another 10 minutes another chap called Marcus turned up and said he will have a look at my car and will book an appointment as we will have to order parts. I asked him why are you sounding so negative as it might just be a small adjustment. I was extremely shocked when Marcus was fiddling with the glove box and had no clue what he was doing. I asked him if he was a Mercedes mechanic. I was even more dis appointed when Marcus admitted that he was not a mechanic and was actually a booking assistant meaning that the Mercedes dealership was DELIBERATELY TRYING TO FOOL ME. Looks like no one in this dealership is conscious about customer service and have a don't care attitude. When I asked Marcus about the complaints process, he said I should go online if I want to make a complaint as I had already been spoken to by the Service Team Manager - Jack. In the end Marcus mentioned I had no other option and booked an appointment for me to come again on 22-02-19 but after this terrible experience I will not like to visit this dealership ever again. Hopefully you will agree that some staff here are bringing a bad name to your premium brand. I would like you to look into this issue. I demand to be duly compensated for all my time, the fuel & telephone cost and on top of that for all the stress and anxiety this experience has caused. Needless to mention if this is not resolved amicably I will have no option but to take it further to all avenues available to me, including reporting to Trading Standards Board, Car Ombudsman and the Media to name a few.

Stevenage Mercedes messed up the 2013 service on my SLK200; failing to carry out the correct work properly and tried to get me to take/agree to oil additive after they had already changed the oil!!! This work was apparently carried out by the qualified 'quality' representative. Stevenage MB took the car back in 'to make amends' only to set the wrong service schedule indicator and the problems and confusion continued through the Jan 2014 service and now for this years service the SERVICE DIGITAL REPORT is different to the records held by the system at Mercedes head office. In my opinion the poor workmanship is only surpassed by the poor customer service and 'del-boy' management - do not use the Mercedes garage in Stevenage.