Mercedes-benz Loughton
Ranked #97 of 180 in Essex
Services: MOT, Servicing, Tyres, Exhausts
3 Langston Road
LOUGHTON
Essex
IG10 3SD
Call 020 8418 7700
Reviews
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Recommended
"Service department is amazing!"
By Anonymous, 11 April 2024
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Had a great experience purchasing my vehicle
Visited With
My vehicleVisited In
Apr 2024Cost
Up to £100Duration
1-5 hoursVisited For
RepairsAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car, Online bookingGood Points
Friendly attentive staffBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Untrustable and Unprofessional "
By Sachi, 8 July 2022
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Kept my car for over three months, told me that AA left the car without the key and charged me for the new key( according to their reception they won't take the car without the key) keep getting texts saying my car has been looked by the team, meanwhile, car parked the same spot when I visited and checked few times. Charged me for steering lock (because of the new key, been told) and keep getting messages about needed new parts. Got fed up and asked for my car back. A surprise text message came ."your car is ready". Went there to pick up the car ..they gave me the old key for the car. Then asked them about the new key, and they went and programed another key for no reason (but I have been changed ) asked them how come the old key is working and was told they have cleaned the key (so charged me for the lock too) car was so dirty and went my self to clean and to learn that wheel nut (lock) is missing. Called them twice to find out what has happened to the lock nut, told. me to wait, unprofessional and untrustable people if you asked me. Not interested in Mercedes anymore after this bad taste of the dealership. Please guys stay away from this dealership for repair or services. Trust me you will be charged unnecessarily.
Visited With
Partner's vehicleVisited In
Mar 2022Cost
£1000 plusDuration
2 weeks plusVisited For
RepairsGood Points
NothingBad Points
Untrustable to the endExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Disgusting "
By Lee Hurren, 16 March 2022
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Absolutely Disgusting Company !!! My car had a serious brake down issue that was so serious it could’ve resulted in fatalities.. They had car for over 2 weeks . I work very long hrs and 7 days a week .. I asked to have car delivered as there was no way I could collect .. There answer … YOU NEED TO COLLECT OR YOU WILL BE CHARGED STORAGE FEES !!! I will be reporting you to the motor ombudsman!!!