Mercedes-benz Epsom
Ranked #138 of 204 in Surrey
Services: MOT, Servicing, Tyres, Exhausts
Kiln Lane
EPSOM
Surrey
KT17 1EG
Call 01372 747000

Reviews
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"Avoid at any cost - Pathetic Customer Service"
By Joy Madhavan, 22 July 2021
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Recommended
"Prompt, efficient service provided with helpful staff at all levels"
By K MAHONY, 17 August 2018
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I usually take my car to a more local Mercedes garage but they were unable to book me in for 2/3 weeks and was referred to Mercedes Epsom a garage I have never used before. Vehicle booked in 3 days ahead allowing for courtesy car to be provided. Dealt with by 'Vin' who was most helpful. Repairs needed identified that day but one part needed had to be shipped from Germany. Following a call made by Vin to the warranty providers, was old one of the 2 repairs would be covered by my (extended) warranty reducing overall cost. Parts both available a week later and car booked in 2 days ahead plus courtesy car. Went that day, both jobs done and as previously told only had to pay for one of them the other being covered by warranty (excess was paid). From booking through to collection impressed by the helpful staff especially Vin and the efficient way the work needed was dealt with.
Visited With
My vehicleVisited In
Aug 2018Cost
£100-£500Duration
5-9 hoursVisited For
RepairsAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy carGood Points
Short lead-in time to booked date. Helpful staff (Vin) who dealt with me. Work needed speedily identified. Parts sourced from UK and Germany and repairs completed.Bad Points
NilExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent"
By George Rajendra, 10 October 2017
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I took my GLE for the first service.The service manager Vin did a great a job from booking the vehicle to for a service & servicing the vehicle.The vehicle was washed & the job was completed on time as promised.
Visited In
Oct 2017Visited For
ServicingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Horrible "
By Anonymous, 7 March 2015
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Horrible customer service! I went there on 7.3.2015 to test drive the Mercedes Benz GL63 as agreed earlier that day. I met Mr Paul Carpenter. I told him I'm looking to buy 2-3 year old car but don't mind test driving the 1 year old they had at the moment since I would like to familiarise myself with this model. Mr Carpenter told me there is no point of driving this car since it has nothing in common with 2-3 year old model. I told Mr Carpenter that since I've lost my time to come down to Epsom I would like to test drive it since if I like it, I might buy such car in future when the price drops down. Mr Carpenter told me to come when I deside to buy it and wished me a nice day. Haven't felt more humiliated in my life! Will definitely not return to Mercedes Benz Epsom!
Visited In
Mar 2015Visited For
TuningExpertise
Quality of Service
Speed
Helpfulness
Value for Money
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