Mercedes-benz Direct Waltham Cross

Ranked #77 of 137 in Hertfordshire

Services: MOT, Servicing

91-93 Eleanor Cross Road

WALTHAM CROSS

Hertfordshire

EN8 7JW

Call 01992 768682

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"Disgrace "

By Nurul Chowdhury, 1 February 2021

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Mercedez garage is totally ripped off people my car 2013 e220 well managed car all service done by Mercedez having problems with water leaking call Mercedez Waltham cross branch they give appointment for diagnostic then they will tell me how much it will cost. Did drop car on 16t October 2020 they charged me £120 for diagnostic it’s showing my engine oil ok no leaking but after I collect car still water leaking also engine oil leaking . Call them and complain they asking me to drop car again they quoted me another £356 for water pump but unfortunately didn’t look my engine oil leaking and advised me car not drivable because engine oil leaking. I collect my car with AA and complain to Mercedez complain department they took car to Loughton branch manager named Nick McDonagh he told me he will do further investigation after they asked me £455 for 2 hours investigation £400 and £55 for 5 litter engine oil I agreed then they call me and quoted me £1172 for oil cooler I did agree on 12th December they fixed car I did pay and collect my car but unfortunately only drive 0.03 KM. and car stops no starting any more they keep car nearly 1 months and telling me I need new engine it’s cost £18488.00 complain again complain department because they damaged my car . But unfortunately they not even looked all paperwork properly person reply me they can’t help . It absolutely disgusting disgrace

Visited With

My vehicle

Visited In

Oct 2020

Cost

£1000 plus

Duration

3-7 days

Visited For

Repairs

Good Points

Nothing

Bad Points

Service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Local garage but not up to what I expect from Mercedes"

By Chazzn, 8 April 2016

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SALES: I have now brought two cars from this garage. The salesmen are hit and miss, some can be rude and don't take you seriously. My wife and I wanted to take out two cars for a test drive and one salesman was rude, and said that he didn't have time for us??? I told him that we will go to a different dealership then? Saying that we ended up going out with a salesman called Joseph who was really nice, also ended up buying a car from him. We found one car on the forecourt wasn't cleaned correctly and had somebodies dirty clothes in the interior compartment, the boot was un-hovered too. SERVICING: From what I have experienced the actual servicing was OK, the only negative thing that I had was that the car wasn't as clean as I expected it to be after the service, looked like a rushed job and wasn't cleaned properly. PARTS: an absolute joke! I ordered mats from this garage and the parts were delayed, delayed and then they lost the order. I had to go to the parts department in person and demand my money back! They then just happened to find the parts, after I got really annoyed with them. They never return any of your calls either, I wont be buying anything from this garage.

Visited In

Apr 2016

Visited For

Servicing, Tuning

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Debden Motor Spares, Loughton

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