Mercedes-benz Direct Waltham Cross
Ranked #70 of 137 in Hertfordshire
Services: MOT, Servicing
91-93 Eleanor Cross Road
Call 01992 768682
"Local garage but not up to what I expect from Mercedes"
By Chazzn, 8 April 2016
SALES: I have now brought two cars from this garage. The salesmen are hit and miss, some can be rude and don't take you seriously. My wife and I wanted to take out two cars for a test drive and one salesman was rude, and said that he didn't have time for us??? I told him that we will go to a different dealership then? Saying that we ended up going out with a salesman called Joseph who was really nice, also ended up buying a car from him. We found one car on the forecourt wasn't cleaned correctly and had somebodies dirty clothes in the interior compartment, the boot was un-hovered too. SERVICING: From what I have experienced the actual servicing was OK, the only negative thing that I had was that the car wasn't as clean as I expected it to be after the service, looked like a rushed job and wasn't cleaned properly. PARTS: an absolute joke! I ordered mats from this garage and the parts were delayed, delayed and then they lost the order. I had to go to the parts department in person and demand my money back! They then just happened to find the parts, after I got really annoyed with them. They never return any of your calls either, I wont be buying anything from this garage.