Mercedes-Benz Brooklands, Weybridge

Ranked #128 of 201 in Surrey

Services: MOT, Servicing, Tyres, Exhausts

Brooklands Drive

WEYBRIDGE

Surrey

KT13 0SL

Call 0845 123 0055

Reviews

Add A Review


"Useless communication,just another car to them, just blaggers"

By Anonymous, 26 June 2018

Read More

I sent my c63 coupe(w205) for a bad rattle on one of the exhaust valves which is known problem as shown on many threads, all they wanted to do was a carry out other recall work, they told me that they had another c63 with the same problem and would give me a call to book my car in once they know what action to take, it is now been nearly a month and no phone call, don’t worry car now sold as can’t own a expensive car with no trust in the main dealers,this was my first Mercedes and my last.

Visited With

My vehicle

Visited In

Jun 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Repairs

Good Points

The work shop looks professional

Bad Points

Communication, ability to fix the car.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Puts your life at risk"

By Anonymous, 11 May 2012

Read More

I had an ongoing problem with "limp" mode acceleration when the car would not accelerate. This happened five times between February 2009 and October 2011. On two occassions I narrowly avoided a head-on crash. The car was taken in to MB Brooklands (which is directly owned by Mercedes-Benz) twice during the warranty period but although they repaired an oxygen sensor this did not cure the fault and on the second visit it was kept in the workshop for a week but I was told the fault could not be repeated and the problem could be one of a number of things. When the car was ten days out of warranty I was told that my car had had two instances of excessive turbo back pressure. The mechanic recommended a new turbocharger costing £2,900. When I asked if this would be a warranty repair I was told that there needed to be three instances of excessive turbo back pressure for a warranty repair to be carried out. I was told the Mercedes-Benz would not contribute to any of the repair costs. I made a claim against the warranty company, Mondial Assistance. Mercedes "changed" their mind and paid me 75% of the repair cost. Mondial refused to pay the balance. At the County Court it was ordered that Mondial pay me the full cost of my claim and court costs. The judge emphasised that my life was put at risk by the Mercedes' policy of waiting for three failures of a turbo before agreeing to a warranty repair (which was confirmed by the Mondial engineer at the court). The judge recommended a claim be made directly against MB Brooklands by myself but this was avoided by Mondial requesting to pay my claim in full. I use to believe Mercedes valued customer safety but now I believe that Mercedes puts profit before its customers' safety and wellbeing.

Visited In

Oct 2011

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Wheelbase Garage

Read More

Joe's Repair Shop Surrey Saab Specialists, Epsom Downs

Read More

Your Review of Mercedes-Benz Brooklands, Weybridge

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields