Mercedes-Benz Brooklands, Weybridge
Ranked #128 of 201 in Surrey
Services: MOT, Servicing, Tyres, Exhausts
"Useless communication,just another car to them, just blaggers"
By Anonymous, 26 June 2018
I sent my c63 coupe(w205) for a bad rattle on one of the exhaust valves which is known problem as shown on many threads, all they wanted to do was a carry out other recall work, they told me that they had another c63 with the same problem and would give me a call to book my car in once they know what action to take, it is now been nearly a month and no phone call, don’t worry car now sold as can’t own a expensive car with no trust in the main dealers,this was my first Mercedes and my last.
Visited WithMy vehicle
Visited InJun 2018
CostUp to £100
Good PointsThe work shop looks professional
Bad PointsCommunication, ability to fix the car.
Quality of Service
Value for Money
"Puts your life at risk"
By Anonymous, 11 May 2012
I had an ongoing problem with "limp" mode acceleration when the car would not accelerate. This happened five times between February 2009 and October 2011. On two occassions I narrowly avoided a head-on crash. The car was taken in to MB Brooklands (which is directly owned by Mercedes-Benz) twice during the warranty period but although they repaired an oxygen sensor this did not cure the fault and on the second visit it was kept in the workshop for a week but I was told the fault could not be repeated and the problem could be one of a number of things. When the car was ten days out of warranty I was told that my car had had two instances of excessive turbo back pressure. The mechanic recommended a new turbocharger costing £2,900. When I asked if this would be a warranty repair I was told that there needed to be three instances of excessive turbo back pressure for a warranty repair to be carried out. I was told the Mercedes-Benz would not contribute to any of the repair costs. I made a claim against the warranty company, Mondial Assistance. Mercedes "changed" their mind and paid me 75% of the repair cost. Mondial refused to pay the balance. At the County Court it was ordered that Mondial pay me the full cost of my claim and court costs. The judge emphasised that my life was put at risk by the Mercedes' policy of waiting for three failures of a turbo before agreeing to a warranty repair (which was confirmed by the Mondial engineer at the court). The judge recommended a claim be made directly against MB Brooklands by myself but this was avoided by Mondial requesting to pay my claim in full. I use to believe Mercedes valued customer safety but now I believe that Mercedes puts profit before its customers' safety and wellbeing.