KSM Autoclinic

Ranked #33 of 201 in Surrey

Services: MOT, Servicing

Hockley Business Centre Hooley Lane

REDHILL

Surrey

RH1 6ET

Call 01737 768718

Reviews

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Recommended

"Transparency, value-for-money, honesty and service"

By Professor Hal Sosabowski, 4 December 2019

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Dear HJ My Mitsubishi Lancer 2.0 D GS4 (NA58 UAL) has just crossed 200,000 miles. I had it since 10,000 miles and in that time, bar consumables, I have had only a single alternator changed. Part of that is the type of driving I do; 50 miles each way on motorways from Redhill to Brighton and back. The other part is on-time servicing by KSM Autoclinic (also picture attached). This is a family run business started by Kevin (Sean) Murray whose core business ideals are transparency, value-for-money, honesty and service. I can’t recommend them highly enough. They are always completely transparent about pricing, always try to save me money and when I have been in a pickle they have come out without batting an eyelid. They have kept my Mitsubishi going, running reliably and a pleasure to drive for the eight years I have had it. The number of times they have dealt with awkward issues without demur, to the point when I am sure they were at best breaking even. I know for a fact that they replaced some shock absorbers which leaked after I think 11 month – they replaced them without question, swallowing the labour cost (parts cost would presumably have been recouped from supplier) even though I wanted to split the bill (since I had had nearly a year out of the failed shocks). Garages like this need our commendation and support and I offer my wholehearted recommendation to them. Ref my Mitsubishi – is 200,000 miles on the VW diesel engine anything special? Was this engine affected by the emissions wobble that VW had (for some reason I think it’s a VW diesel engine) Should I keep it going or change it now? What should I be looking at? Its on original clutch and everything else that one might have expected to fail by now. Thank you so so much – I have been a keen reader for 35 years; you published a letter from me about my Rover 25 maybe 25 years back ?

Visited With

My vehicle

Visited In

Dec 2019

Cost

£1000 plus

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

everything - completely honest and expert at what they do.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A traditional garage, great value, and to be trusted completely."

By Jeremy Dunnet, 25 May 2017

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I have been taking my various cars and motorhomes to KSM for many years, and have never found fault with them, or their work. KSM is a friendly, family run establishment that provides real quality service, and a friendly smile. I would recommend them highly.

Visited In

Mar 2017

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Joe's Repair Shop Surrey Saab Specialists, Epsom Downs

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Volks Autos, Sutton

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