K Motors Independent Land Rover Centre

Ranked #106 of 174 in Lancashire

Services: MOT, Servicing, Gearboxes

9f, Centurion Court

Farington

Lancashire

PR25 3UQ

Call 01772 299811

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"incompetent "

By Anonymous, 24 January 2022

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Took the car in for a routine service, returned to me with a "Restricted Performance" message and insufficient oil. So obviously I took it back, they did top up the oil but replaced a sensor to sort out the "Restricted Performance" - it didn't. Now they want to replace another sensor and have floated the possibility of replacing 6!!, the first one cost me £300 so 6 will cost a pretty penny, oh with no guarantee of success - they are fixated on an error code that the car has had all the time. The "Restricted Performance" message has only appears after a long drive and of course after they serviced it.

Visited With

My vehicle

Visited In

Jan 2022

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Good Points

Local

Bad Points

They dont seem to know what they are doing and they dont do a good job.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling service"

By Anonymous, 3 December 2021

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Extremely poor service from start to finish, went in for a service and the car developed more faults as soon as I left, they blamed the age of the car 10 years old immaculate discovery 3 with 72k on the clock??? A complete joke of a company

Visited With

My vehicle

Visited In

Oct 2021

Cost

£500-£1000

Duration

3-7 days

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice

Good Points

Nothing

Bad Points

Customer service is poor, deceitful and lie

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling service"

By Al Crowther, 27 October 2021

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Extremely poor service from start to finish, went in for a service and the car developed more faults as soon as I left, they blamed the age of the car 10 years old immaculate discovery 3 with 72k on the clock??? A complete joke of a company

Visited With

My vehicle

Visited In

Oct 2021

Cost

£500-£1000

Duration

3-7 days

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice

Good Points

Nothing

Bad Points

Customer service is poor, deceitful and lie

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Very Poor and unprofessional"

By Alan Brierley, 24 October 2021

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I have used this garage an number of times now and I have to say I think they are terrible the customer service is non-existent they never answer emails my vehicle has come out with more faults than it went in with, I think they are devious, have poor communication the time my vehicle went in it was booked in, I left it for a week before I rang up to see if the work had been completed and they haven't even started and didn't even know it was on the car park when it was ready I collected it and the satellite navigation that was working fine before it went in was no longer working all I got is it was a coincidence!! I totally don't trust this garage and my range rover will not be going back

Visited With

My vehicle

Visited In

Oct 2021

Cost

£100-£500

Duration

2 weeks plus

Visited For

Repairs

Good Points

Nothing

Bad Points

Customer service (lack of) poor service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Liars!"

By Anonymous, 6 June 2021

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Avoid at all costs! Booked my car in for a new compressor for the air conditioning. Took the car in at 8:30 and was told it would be done by the end of the day. Rang at 4pm to see how they were getting on, was told it was a really fiddly job and they were struggling to fit the new part. They rang me back an hour or so later telling me that they were still having difficulty fitting the part. I told that it was ok for them to finish the job off the next day. I heard nothing from them so called them to find out that they were closed. I ended up walking round to the garage and found a technician who happened to be working on his own car. He told me that they hadn’t even started working on my car! I had been completely lied to by them. They are not trustworthy. I wouldn’t mind but I was prepared to pay over £1000 to get this fixed!! I definitely won’t be going back there again!

Visited With

My vehicle

Visited In

Jun 2021

Cost

£1000 plus

Duration

1-3 days

Visited For

Repairs

Good Points

Nothing

Bad Points

Lied

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Massively over changing "

By Anonymous, 13 May 2018

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Total cost of bill to diagnose a failed engine was £1200 + vat, cost for them to repair £7000 more than the value of the car! Found garage elsewhere to carry out the work for £2000. Get second opinions, don’t take on face value!

Visited With

My vehicle

Visited In

May 2018

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Good Points

Nothing

Bad Points

The hours took just to diagnose a problem at £55 per hour

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, efficient and reasonably priced"

By Anonymous, 22 February 2018

Read More

Friendly, efficient and reasonably priced

Visited With

My vehicle

Visited In

Jan 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Everything

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Chorley Autovolk, Chorley

Read More

Station Garage Feniscowles, Blackburn

Read More

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