Jem Car Sales

Ranked #23 of 32 in Barnet

Unit 3 Hyde Estate Road

LONDON

NW9 6JX

Call 020 8732 7232

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"Not worth wasting your time or money"

By Anonymous, 27 July 2019

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If you take things in life for granted, then go there and you will enjoy free coffee and occasional car wash, after spent excessive amounts of money on non-original parts and faults that did not exist. I forgot them like a bad dream because 1/they said my water?? ?pump needs replaced - water pump replacement? was Chinese, now my temp gauge 2/3 instead of 1/2, they say it is normal for Impreza WRX, nonsense, see the manual for yourself; 2/they start troubleshooting one minor fault, and it will end up replacing half the car with the new but Chinese parts until they fully resolve the matter, still, you will pay for all. When I switched the garages things have much changed for the good since and bills are back to sensible. I heard many AA patrols say the same things about Jem after I tell them my story why I switched from Jem?Subaru. Good luck wasting your time and money with Jem Subaru? or find an old good garage by friends' personal recommendations.?

Visited With

My vehicle

Visited In

Dec 2017

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned

Good Points

nothing

Bad Points

Overcharging and finding causes that you spend beyond reason

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"I have used Jem Cars for about 10 years and have always found them excellent."

By Diana Vowles, 31 May 2018

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I originally went to Jem because I have a Subaru and they were a Subaru dealer. They are no longer a dealer but are an official Subaru repairer - but I would go to them whatever car I had. Most years the car passes the MOT with no problems, at the last MOT and service they provided a written report of upcoming issues that didn't need fixing just yet and discussed with me when they might become essential, bearing my mileage in mind, which I thought very helpful. Everything is kept on computer, so when Subaru recently issued a safety recall they were able to tell me that it was a repeat of a safety recall some years previously and I had brought the car in for the required check at the time.

Visited With

My vehicle

Visited In

Oct 2017

Cost

£500-£1000

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Very pleasant staff, comfortable place to wait, reassuring standard of care

Bad Points

There's nothing I don't like about Jem

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"AVOID-overchargers,useless guarantee"

By anjiq, 5 January 2016

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quoted 460,as soon as they had the car the price went up.refused the repairs but was told i had to pay labour to get the car back reluctantly agreed the extortionate cost. 3 days later instead of 1 picked up the car and it broke down straight away was told it needed another 450 pounds.i refused and here we are 699 pounds down and a car unrepaired....read the reviews and learn from my mistake...do not use this garage...

Visited In

Jan 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"rip off cowboys"

By gmylo, 29 April 2015

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Charged me more than the main dealer for fitting non genuine parts and created a fault they would not admit to. Terrible front of house, arrogant. Use a main dealer, you'll be charged less and treated so much better.

Visited In

Jan 2015

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Russell Automotive Centre, Kingsbury, London

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DNA Technical Services, London

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