DNA Technical Services, London

Ranked #1 of 14 in Ealing

Services: Servicing, Gearboxes, Exhausts, Brakes, Clutches

About us

DNA Technical Service based in Ealing, London are an advanced company with the latest up-to-date diagnostic equipment. They have fully qualified, highly experienced technicians with over 25 years’ experience specialising in service and repair of Bentley, Audi and Mercedes vehicles. DNA are committed to providing excellent customer service, they understand that customers may not have the technical knowledge, so they take the time to explain work to their customers without the jargon. Their approachable and knowledgeable staff are on hand to help you keep your car on the road at an affordable price. They even offer a collection and delivery service.

Unit 14 Kendal Court Kendal Avenue London

London

W3 0RU

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MOT

Service

Repairs

Reviews

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Recommended

"Enthusiasts who care about getting the job done right"

By Charles Verrier, 3 December 2018

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I took my Bentley Continental in for a condition check, and they did a great job with clear guidance on issues needing attention (finding stuff that an MOT inspection missed). I then booked the car in for the work and it was all completed on time and the car returned washed and ready to go. All the work was explained clearly and with a strong sense that they cared about these cars and wanted them to be as good as possible. I live nowhere near them (so they weren't able to offer a pickup), but this is my 'go-to' workshop from now on.

Visited With

My vehicle

Visited In

Dec 2018

Cost

£1000 plus

Duration

1-3 days

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Excellent communication, real passion about the cars, willing to go the extra mile without automatically jacking up the bill

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Wonderful people, service and attitude "

By Simon bamber, 22 October 2018

Read More

Lovely people who know what they are doing. Great work and attitude.

Visited With

My vehicle

Visited In

Aug 2018

Cost

£1000 plus

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Their knowledge and attitude

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Prefessional and Reasonable"

By James Ormerod, 1 October 2018

Read More

I conveniently live next to a VW Service Centre (Monaco) but they are so useless that I make the journey across London to get my car serviced and repaired with DNA instead. Well worth this effort for the professional service.

Visited With

My vehicle

Visited In

Sep 2018

Cost

£1000 plus

Duration

3-7 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Reliability

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Honest craftsmanship at Honest Prices. Will NEVER go anywhere else! "

By Jonathan D Ellis, 27 September 2018

Read More

What can I say? After bad customer service and disinterest from a Central London High End Bentley Dealer I came across DNA and I cannot give you enough superlatives for their Garage. The Guys are honest, knowledgeable, reliable and will bend over backwards to help you at prices that are affordable using genuine Bentley Parts. They NEVER encourage you to spend over the odds if they can help it and think carefully about how to help you get the best service for a very special motor. From the perfect pick up, to diagnostics and ALWAYS a kind courtesy call to explain what needs to be done and how you can save money these boys are truly wonderful mechanics. The car is ALWAYS dropped of clean and safe and frankly... No matter how many times I change my model, there’s one thing for certain. I will NEVER change my Garage!

Visited With

My vehicle

Visited In

Sep 2018

Cost

£500-£1000

Duration

1-3 days

Additional Services

Work explained, Pick-up and collection

Bad Points

Nothing!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent!"

By Anonymous, 8 April 2018

Read More

I can’t recommend this garage more highly.

Visited With

My vehicle

Visited In

Dec 2017

Cost

£500-£1000

Duration

1-3 days

Visited For

Servicing, Repairs, Performance Tuning

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Honest, knowledgeable and wonderful to deal with.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Convinient, efficient and great service"

By vip chauffeur car hire, 3 April 2018

Read More

Being a chauffeuring company, we always need to ensure our vehicles are maintained to the highest standard and require a quick turnover time - which is why we always choose DNA for any work required. They collected our vehicle, repaired quickly and returned to us without any fuss.

Visited With

Company car

Visited In

Mar 2018

Visited For

Repairs

Additional Services

Work explained, Great customer service, Pick-up and collection

Good Points

Convinience - Picked up vehicle and returned to us

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"They are helpful, friendly, diligent and through. "

By charlotte knight, 30 March 2018

Read More

They are incredibly friendly and helpful while staying professional and they offer a great service.

Visited With

Partner's vehicle

Visited In

Mar 2018

Cost

£500-£1000

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

I trust them

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficient and professional service"

By Anonymous, 29 March 2018

Read More

A professional and efficient company with a friendly team

Visited With

My vehicle

Visited In

Mar 2018

Cost

£1000 plus

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Cost effective

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent Service. Efficient and helpful."

By Anonymous, 29 March 2018

Read More

DNA provides an efficient service. They have looked after my Bentley from the day I bought it, and indeed my previous Bentley. They have been reliable and helpful, sometimes at short notice.

Visited With

My vehicle

Visited In

Mar 2018

Visited For

MOT, Servicing, Repairs, Performance Tuning

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

They were reliable, helpful at short notice and efficient.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A genuinely honest garage who makes sure everything is done right to keep its customers happy!"

By Anonymous, 4 February 2018

Read More

I have an R8 Spyder which I had been taking to Audi garages for a couple of years. A few months ago I thought I would try DNA Technical because I was a little tired of the charges being made by Audi for minor pieces of work and also because the level of service did not match the price I was paying. I chose DNA because they specialised in Audi and were local to me in Ealing. I am so glad I tried this garage and have been hugely impressed by the service received - the staff are polite and helpful, the work they do is solid, and if you are not satisfied then they resolve it with no quibbles. They also are very fair in their pricing and on occasion have sorted out minor things while the main work is being done for free without charging - this is absolutely unheard of in Audi (or many other garages). Just one example was the Audi badge had fallen out of my change holder in the central console and Audi suggested that I purchase a new change holder! After one piece of work was done at DNA Technical I discovered when they returned the car that they had fixed it back in (without even mentioning it). I really do rate this garage highly and hence have taken the time to write this review - I would not hesitate recommending these guys and hope to be using them myself for many years to come. A big thank you to David, Nicky, Sophie and Vince - your efforts are much appreciated!

Visited In

Jan 2018

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A decent garage that cares about the customer!"

By MrsCeedra, 7 August 2017

Read More

I take my Audi RS here to be serviced and looked after. They've got a great attitude and make it easy for me to contact them, they collect and deliver my car from my home and keep my updated. I'd always recommend them for their professionalism, great technical knowledge and diagnosis, saving me valuable time and money! I highly recommend DNA, great garage, great guys.

Visited In

Jun 2017

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Nicky and David at DNA are extremely professional and technically exceptional"

By Peter Mullins, 28 July 2017

Read More

For many years I have had my VW's serviced and maintained by DNA, the service has always been exemplary, I can highly recommend them for all services from simple MOT's to highly technical maintenance and problem solving. Peter Mullins.

Visited In

Jul 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

" Excellent service from helpful Technicians"

By Angela Hall, 25 July 2017

Read More

DNA are extremely knowledgeable, capable, honest and professional. If you are looking for a TOP GARAGE I recommend DNA very highly, The premises are clean. The staff are welcoming, I took my car to DNA because the engine light on my car was on, The Technicians were able to solve the problem and gave me good advice on the maintenance of my car. I was so happy with DNA expertise that I felt I had to write this review.

Visited In

Jun 2017

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Quality service"

By tashan, 23 July 2017

Read More

I have an audi a6 which needed a service an also had a water leak inside of the car, The car had been looked at by 2 other garages previously for the same water leak both garages charge me stating that they had fix the problem but after a couple of weeks the same problem occurred. i brought it to DNA explained my problem and the symptoms within 24 hours i received a call from them that they had diagnosed the water leak coming from the air con drain pipe which was blocked causing the over flow of water into the car, such a simple fix if you know what your doing, i won't be wasting my time going to any other garages i've found the place for me, I think they used to be based in south london but they are now in west london which is good news for me much closer to home thank you DNA keep up the good work. MR T LUTCHIN

Visited In

Jul 2017

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very good, old fashioned customer service, half the price of a main dealer- what's not to like!"

By Anonymous, 11 March 2017

Read More

I have used DNA for the last few years to look after my Bentley GTC and could not recommend them more highly, unlike the 3 Bentley main dealers I had previously used. They are helpfull, knowledgeable with rates half of the main dealers and still pick the car and deliver it home washed.

Visited In

Mar 2017

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great Service and Pricing"

By majik, 28 June 2016

Read More

I had taken my Mercedes here to have new bonnet struts installed and to replace the indicator rod. I was very happy with the service and the time it took to complete. I will definitely use this garage again and will be servicing my car here.

Visited In

Sep 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

" Excellent service from helpful Technicians"

By sabal1, 6 November 2015

Read More

My VW Golf needed a new Water pump, timing belt and radiator expansion tank. This work was carried out quickly, efficiently and reasonably priced. I will be using this garage again.

Visited In

Sep 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent work and a fair price."

By Anonymous, 13 August 2014

Read More

After owning diesel cars for four years I filled up my ML diesel with half a tank of petrol and drove for approx. five miles before stopping and arranging for a breakdown van. I read horror stories on the web of the cost of the work from main dealers and the amount of replacement parts needed estimates going from £5000 to £8000 so after nearly joining the car with my own breakdown I got on to Nicky who drained the diesel added some additive and everything worked perfectly for a fraction of the prices I mentioned. A few years back I had a problem on a previous ML which the main dealer diagnosed as something expensive I saw Dave that time and he sorted it in no time I had been given the wrong info and price by the main dealer again the car was fixed for a fraction of the price I had been quoted. I would have no hesitation in recommending DNA to anyone. Tony S

Visited In

Aug 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Big Garage knowledge and expertise at small garage prices."

By Anonymous, 5 June 2014

Read More

I have a 5litre V10 touareg big complicated 3 tonne 4x4, DNA have had the engine out 3 times for oil pumps turbos and oil leaks often finding great solutions to keep the cost resonable, they have done many other jobs on the vehicle with no problems after. I have been taking the car there for 3 years. I would definintely recommend this garage to anyone. N Carpenter

Visited In

Jun 2014

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Best experience ever"

By marioblanco, 3 June 2014

Read More

There are times when you HAVE to write a review... I went down there with a recently acquired second hand Audi that badly needed service and a checkup. Job well done, prices very reasonable, the manager Nicky is cool as a cucumber. Patient, listens, thinks and gets the job done. I had to get back a few days later because some chronic fault appeared, so we went through the problem with Nicky, and you can see he and the team really think about the issue, eliminating false leads one by one, using information from computer tests, running their own mechanical tests and coming up quickly with the right diagnosis. I was able to pick up the car a few hours later, and the price was more than reasonable! So if you drive a German car and live in London W / SW / SE etc... this is the place. Very well located in the Battersea area, great people, great service! Way to go :-)

Visited In

Jun 2014

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Really helpful and know what they are doing"

By Anonymous, 23 March 2014

Read More

I took my 2010 Audi, (75,000 miles) for a service. They helpfully sorted out my missing locking wheel nuts and were very helpful when my oil sensor started playing up the following day. They quickly worked out what was going on and sorted it while I waited. The car is now running really well (my elderly father in law lives in Lancashire and we are piling up the miles week by week). Their charges are very reasonable (you are not paying for the nice carpets, the front of house staff and the free coffee) and they really seem to know their cars. This is where I will be taking my car in future.

Visited In

Mar 2014

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very impressive "

By MRS KAY, 4 January 2014

Read More

I have a 2009 audi a3 which was losing water and over heating after been driven on the motorway for about 60 miles, I booked into my local garage to have it checked out, After having the car for 1 week and putting a water pump on the car the problem was still there. So not happy with their service i went to another garage which told me they could not find the fault and had put some kind of stop leak in the water system and advised me to sell the car. I finally went to DNA which were very helpful and seemed very knowledgeable, After explaining my problem to Nicky i immediately felt at ease from his response i knew i had come to the right place, After 2 days Nicky called me with a diagnosis that the head gasket was the cause of my problem. Since having the work done i've also had a service there and had no problems with my car, I wont be wasting my time with other garages in future.

Visited In

Nov 2013

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"At last! A garage that lives up to its reputation"

By MrsCeedra, 18 February 2013

Read More

I hate trying to find a decent garage, they're often intimidating, smelly and I wouldn't trust many with my vehicle, so after reading some of the reviews here I thought I'd try out DNA Technical, thinking that personal recommendations were always more honest then any sales/marketing material. I'm really happy to state that they really do know what they're doing and deserve to be called specialists. I took my Mercedes ML for a small service but as I only had the car for a few months, wanted to be sure that I wasn't going to be ripped off. I spoke to the owner David, who reassured me that they would inform me of any problems found and any additional charges before they went ahead and did anything. I received a call later the same day saying that all was well and my car was ready for collection. I was more than happy to pay my bill as they had even cleaned the car! I highly recommend this garage for their professional approach to the customer, high standards of work and attention to detail - not often found in garages these days. I know which garage I'll be taking my car to in the future.

Visited In

Jan 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Trust worthy garage with reasonable price."

By JWU, 15 October 2012

Read More

In march 2012, my Audi Avant TDI 1.9 had problem with reverse gear. There was also obvious problem with Clutch. Contacted Audi main dealer and also a few other garages, they did not sound convincing on the phone. Finally I found this garage. Dave was on the phone and he sounded honest. I decided to give this garage a try. When I went to the garage, it met with my expectation, so left the car with Dave. On the following day, Dave phoned me to confirm that the problem was the clutch not the gear box. We agreed to replace the clutch. Also I asked him to see if he can find other problem and let me know the cost. Here was the job done. He sorted the reverse gear (without any additional cost! He could have pretended that it was a separate problem and got a lot of money from it). Also he fixed the frog light (which was pushed into the chamber by a previous accident) for free. Althought it may not have been a big job for him, but I am pretty sure, a dishonest garage would bill it for more then 100 pounds. The clutch was replaced with a very reasonable price. I waited for a few months to make this feed back because I wanted to ensure the work meets the expectation. One more thing I found out is that the air conditioning works much better then before. Dave did inform me that there maybe some potential probem on the way on air conditioning. The fact that it works better now makes me think that he did some work on it without even mentioning it to me. It was probably a quick thing (whatever he did). Again, a dishonest garage would have used the opportunity to get a meal out of it. The experience was very good and I will use Dave for my Audi again in future. Mr. J Wu from Kenley, Surrey

Visited In

Mar 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

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Value for Money


"PROBABLY THE BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE"

By Stratoslaz, 24 July 2012

Read More

This is a zero BS experience. Dave will feed you the facts and nothing more. Up to date diagnostic equipment. Full print out and feedback with proof of faults. He will walk you through your options so you have control over the repair. He will put your car back on the road. If you need to save money, he will give you solutions. Constant communication. Pleasant friendly helpful. Very very reasonable prices. Exceptional value for your money and complete peace of mind. Takes the dark void of car repair and shines a big light. When you leave his garage, you will know what to expect and exactly what will need to be done and when. Highly recommended after having been ripped off more than once. Will ONLY use him going forward.

Visited In

Jul 2012

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"This is an honest, well run garage."

By neal563, 12 July 2012

Read More

I serviced my Audi at this garage on the 12th June 2012. I spoke to David beforehand about my requirements. He was extremely knowledgeable and reassuring. I had a fault with my engine management system. The fault was originally diagnosed and repaired at a previous garage. Even after the repair the light kept coming back on. David checked the fault during my service and confirmed it was due to build up of carbon on the inlet manifold (the previous garage replaced the throttle body)! David ordered the part and I had the new manifold changed under warranty on the 15th June. Hey Presto, no more warning lights! My car was also noticeably smoother after the service too. I have since recommended this garage to my friends. I would recommend DNA technical to anyone. They are professional, honest and completely transparent. I will certainly be going there from now on.

Visited In

Jun 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"This garage is trustworthy, capable and reliable !"

By DavidFox, 10 April 2012

Read More

I own a Bentley GT and I love the car very much. I used to take the car to a main dealer as its a complex car and I didnt think anyone else should touch it. Although they treaded me very well, bit by bit as I went there more and more I began to realise that the where lieing to me and ripping me off, I mentioned this to a friend who also owns a Bentley who said that that also happened to him, He recommeded DNA Autos to me and I nervously took my baby to there for a chat and a once over. The owner a guy named David come across right away as a pasionate thoughtfull guy and the garge was very clean and well equipted. I was so pleased with the work the service and the pricing that I have taken my car there every time there has been a problem since, however little. He always makes time for me and my car and more importantly I feel that he is more interested in the challange of fixing a problem then how much money can he charge. Great guy Great garage !!!! David Fox

Visited In

Feb 2012

Visited For

Repairs, Tuning

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Absolutely fantastic service and will go out of their way to save the customer money."

By Richard D, 4 April 2012

Read More

My Audi had an extensive electrical fault caused by a leaking rear-washer pipe. The radio, DVD stacker and communications pack were rendered useless as they were all water-logged. David dried them out, soldered the faulty connections and only replaced the parts that he could not salvage. Most garages would have pulled all three units out and replaced them at three times the cost. David is extremely technical and knows my audi inside out - he could rebuild it if he had to. I am a client for life - I just hope that nobody reads this review otherwise he will be so inundated with work I will be unable to book my car in for months! Well done David - you are a star. I have already recommended DNA to a friend who is also delighted.

Visited In

Feb 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent, honest, communicative"

By ourmanflint, 9 March 2012

Read More

Having approached a couple of other garages for a problem with my Audi A6, I found the customer service and attitude to be lacking. My car problem could not be identified and would cost "what it cost". Having checked the DNA site, (and reviews here) I visited and David took the car, established potential problems and the causes, mainly cheap oil used in previous services and poor workmanship, I saw the items causing the problems, and having possession of the documents from previous 'services', realised the last owner had been short changed. I was kept up to speed with the diagnosis and costs. My car now purrs like a cat, feels safe, and whilst it cost a bit, is more than worth it for the peace of mind in my investment. Cannot recommend highly enough. Many thanks.

Visited In

Feb 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very impressive"

By johnny one stop, 2 February 2012

Read More

I had my mercedes E class serviced there and was very impressed of how knowledgeable they were about my car also the way the workshop looked everything in its place i'll definitely bring my car back there.

Visited In

Jan 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A very professional, friendly and customer focused garage."

By Anonymous, 13 December 2011

Read More

Apparently this is quite a new business and I received one of their flyers so I decided to try it out as I needed a service on my Audi A4 Avant. I was really impressed by how clean the garage was and how professional they were. They took the time to explain what I needed doing and how much it would cost up front, which I found refreshing! My car was serviced quickly and was clean and tidy when I picked it up. All the work was done at a convenient time and at an affordable price. They're a really friendly bunch and wouldn't hesitate to recommend them to anyone.

Visited In

Dec 2011

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Hearn Bros Ltd

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Russell Automotive Centre, Kingsbury, London

Read More

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