Inchcape Land Rover Chester

Ranked #82 of 136 in Cheshire

Services: MOT, Servicing, Used cars

Hunters Land Rover Sealand Road,

Chester

Cheshire

CH1 4LD

Call 01244 373333

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"NOT FIT TO SELL LANDROVERS"

By COSMO LLOYD, 20 March 2019

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THERE IS PLENTY OF VERY GOOD LANDROVER - JAGUAR DEALERSHIPS TO VISIT WHERE STAFF ARE EXCEPTIONALLY GOOD i.e LANCASTER WOLVERHAMPTON. INCHCAPE CHESTER IS NOT A DECENT DEALERSHIP

Visited In

Mar 2019

Good Points

VEHICLES - SALES STAFF TERRIBLE

Bad Points

THERE IS NOTHING TO LIKE ABOUT THE SALESPEOPLE

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Will never go there again. Haven’t a clue how to run a professional organisation "

By Anonymous, 25 July 2018

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Too long a story to write up. Booked car in for service. Had it for a day and didn’t even bother to service it. They apologised but wasted a day of my life. Then tried to make me feel like they were doing me a huge favour of replacing 3 x £7 lenses as a gesture of goodwill. The fault was reported twice during the warranty period but they wouldn’t look at it then. Would never go back and reading all these reviews on the net, nor would a lot of others.

Visited With

My vehicle

Visited In

Jul 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Servicing

Good Points

I actually love the car itself.

Bad Points

After sales care has been horrendous. Sold me a service pack. Never again

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Didn't have courtesy car in spite of assuring me they would!"

By james1970, 14 March 2014

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I booked my vehicle in to Hunters in Chester 2-3 weeks in advance; I would be travelling from north Wales to have significant repairs done and needed a courtesy car to return to north Wales to work which I booked over the telephone when scheduling the work. The quote for the work was around £1,000. I arrived at the designated time - c9.30am - to be informed there were no courtesy vehicles available and that I should have ordered one when I made the booking! The person who dealt with me offered no solution to the problem and made no concession to the fact that he could be mistaken. I got in my car and returned home; stopped on the way and booked the vehicle in to another garage who undertook the work efficiently, quickly and more cost-effectively. Received follow-up call from Hunters conceding they had listened to a recording of my phone call and I did indeed book a courtesy car. Too late then I'm afraid; I was back in north Wales. The service was belligerent and I was made to feel as though I was in the wrong; I can't recommend this garage nor the shoddy customer service they display. I am still receiving text messages marketing there services; why when a customer is so clearly never going to use them again?

Visited In

Feb 2014

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Terrible attitude to customer service"

By Rob Red, 29 December 2012

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Spend £500 on a car service and find that the next service due settings have not been set... Happened on previous service also. Reluctantly provide loan car,no fuel in it and takes them 30 minutes to find the keys. Part of the Inchcape group who use text message follow ups but when you send a reply they don't bother to follow up. Moral of the story, although it is more convenient for me to go to Chester for car servicing,I think I will take my business back to supplier dealer,Shukers of Shrewsbury as there service is fantastic.

Visited In

Nov 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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John Roberts, Llay Wrexham

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Port Tyres, Ellesmere Port

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