Horsepower Motor Centre

Ranked #114 of 234 in Kent

Services: MOT, Servicing

Unit 1, Sovereign Way

Tonbridge

Kent

TN9 1RH

Call 01732 441699

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"Shit"

By Anonymous, 14 August 2023

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If I could give less than 1 star I would, I don’t know how this “company” is still trading. Looked at a Mitsubishi L200 Barbarian reg (LS11 VPO). Picked the truck up from Danny who very aggressively tried to sell us an extra warranty of £300 that we didn’t want. Drove the truck back to the midlands then the problems started, over heating, bellowing black smoke and the worst thing fumes escaping into the cab. Luckily for us we were still within 45 days to reject car with a one time opportunity to repair, Danny in between puffing on his vape told us to take it to a local approved garage, and that he would reimburse us, where they tried to fix it but it was beyond repair paid £600 Danny said he would reimburse £200 of it back in December obviously still waiting for it, the truck was collected as it was dangerous to drive. We were constantly fobbed off for 6 months when eventually it was ready for collection they kept us waiting nearly 2 hours, I asked for proof of work done Danny said that would be a further wait of 2 to 3 hours and we had to leave with the truck straight away because we were in the way. After refusing to leave without the proof Danny sent basic e.mail with the alleged repairs. Drove the truck for 10 minutes with black smoke billowing out of the back and the heat from the engine burning our legs. Took it straight back, Danny called us liars and took it for a drive with the technician and myself, tried to make excuses for the obvious problems, the technician agreed with us that it was not fit for the road, we rejected the car and with a lot of help from the finance company we got our money back but they made it an extremely difficult process. This truck is back up for sale on their website it is completely un roadworthy in our opinion please avoid if you don’t want to loose money.

Visited With

Other

Visited In

May 2023

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Buying vehicle

Additional Services

Pick-up and collection

Good Points

Nothing

Bad Points

Absolutely nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good price, knowledgeable reception, online booking and clear pricing. "

By Anonymous, 13 February 2020

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Good price , car cleaned beautifully as ex chauffeur I appreciated that. Video on recommendations during mot , no pressure to have unnecessary work done . Felt confident they were knowledgeable. I will use Horsepower again, and have recommended to my son for their car servicing ..Reception friendly and helpful.

Visited With

My vehicle

Visited In

Jan 2020

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Courtesy car available, or pick up.

Bad Points

Had to wait a while for the courtesy car to be fuelled,(picky).

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fair price, video report on recommendations, no pressure but clear guidance what would be required and when. Nice garage to go in ."

By Anonymous, 22 January 2020

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A good experience, felt they were knowledgeable at a fair price, I will use again and have recommended to my son .

Visited With

My vehicle

Visited In

Jan 2020

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Friendly service, pleasant reception area ,Loan car available also pick up service if required. Car cleaned beautifully after service.

Bad Points

1st time I’ve used Horsepower, nothing so far.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Sevenoaks Minis, Brasted

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Martin Volks Werks Ltd

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