G&M, Gravesend Kent

Ranked #138 of 234 in Kent

Services: MOT, Servicing, Tyres, Exhausts

85 Milton Road

Gravesend

DA12 2PP

Call 01474 365026

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"High on Excuses Low on Actions"

By Robert Rudge, 1 December 2019

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On Friday 22nd November 2019 I put my car into G&M for a service and also asked for the handbrake to be checked. When I booked the car in they advised me it would be ready in about an hour. I returned after about an hour and a half later and the receptionist told me the car was being washed and would be available shortly. I only waited about 10 minutes and the car was ready I paid and left....just what you want from a garage no fuss everything ok. The following Tuesday the 26th the car failed its MoT due to the front off side tyre being below the legal limit, the front near side was an advisory. The MoT garage showed me the tyre so I knew they were not lying. Clearly G & M had missed this because the measurement recorded on the service sheet was 3 mm on the front. I phoned G&M and spoke to their manager he was very surprised and I offered to bring the car back for him to look at which I did. On arrival I joined him in the service bay where he put the car on a ramp, which he said wasn’t available when the car was serviced adding that the handbrake wouldn’t have been adjusted either. Whilst the car was on the ramp I was able to the car in daylight for the first time since the service. There was some clear “wipe marks” where someone had wiped some dirt off the car, and I replied it doesn’t look like it got cleaned all that well either. He agreed and showed surprise that I had been told it had been cleaned at all. During the next 10 minutes the service manager gave a number of excuses etc. I fact it was difficult to get a word in edgeways. The biggest problem was the car was too small (Smart Car) which didn’t fit on any ramp except the MoT bay, amongst the other excuses was ‘it was a busy a Friday evening’ the ‘Reception should have advised me that the handbrake adjustment wasn’t carried out’. He apologised for the poor work and then repeated the excuses and promised it ‘wouldn’t happen in the future’.

Visited With

Partner's vehicle

Visited In

Nov 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

Servicing

Additional Services

Itemised invoice

Good Points

Large company should be reliable

Bad Points

Slap dash approach to service, Gave plenty of excuses but no action on resolving their mistakes

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Illegal MOT, had to go elsewhere"

By Nick Gearing, 19 February 2019

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Purchased a Hyundai Veloster from them, salesman was nice and all was easy- then the issues came. headlights not aligned when driving in the dark so took it back- they said the bulb wasn't strong enough. Went to a Hyundai garage and the lights were not aligned and there were no less than 6 other faults that should not have passed the MOT. since then have also found other issues adding up to over £500. Absolute shambles. Added to this, when I have brought it to their attention about all of these faults they have just been paying for the issues, surely any good business wants to see the proof and ensure their standards of MOT are investigated? Clearly only care about taking people’s money and not delivering a good (or even legal) service.

Visited With

My vehicle

Visited In

Aug 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"awful. guys don't listen and do the wrong service. Had to have it re-done elsewhere"

By Anonymous, 8 September 2016

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colin doesn't listen to any complaints, just ignores you. AVOID.

Visited In

Sep 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling "

By Nitesh, 9 June 2016

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I had no other choice but to give one star as there was no other option. This is a message for Ray who is the manager of G & M Motors and the sales man who sold me the car. I bought a Mercedes E220 estate from your selves. Apparently the car was owned by Ray i have tried calling so many times to speak to Ray. but he is never there and busy in a meeting and i am told that Ray will get back to me or Barry will get back to me. I understand i bought a used car and there will be some things that i will have to get repaired. So in about a month the front near side suspension ball joint went. I got it replaced. I had to call Ray and Barry 4 or 5 times to let me have the Warranty Documents as promised at the time of sale so that i can get the work done. Barry promised that it is on its way and i will receive it in a few days. I waited another month. Warranty papers were no where to be seen. So called up and as usual Mr. Ray was busy. So i left a message so that either Ray or Barry to call me. i waited another few days and called back, this time i was able to speak to Barry. Barry said that Ray should have sent the Warranty papers long back as he to him that he had already sent it. Barry said that he will make sure that i get it in the next few days and assured me of that. I bought the car mid January 2016 and it now June 2016. I have sent a number of emails to Adam to pass on the message as well. I have all the phone records to prove how many times i have called. On top of all this when i called Mercedes to get the car serviced they told me that the car has not been serviced buy then since 2006. where as i was told that this car has a full service history even as per the add in Auto trader which i have a copy of. When asked Barry told me that the Mercedes service history is all digital and Mercedes will be able to give it to you if you need it. So I Guess that this car has not been serviced in the past 10 years!! Mr. Ray i think you will have to prove that this car has been serviced and had a full service history as i have witnesses to prove that Barry said that this car had a full service history. All i want is the service history and the warranty documents and it should cover me from June 2016 not Jan 2016. If i do not get a reply to this message I will have no choice but to take it further. Dont know if the service you provide to your customers is always like this. Your company sells Brand New HONDA cars as well, do they receive the same service. you guys have all my contact details Please get in touch with me. If I dont hear back from yourselves, I will have no other choice but to take legal advice.

Visited In

Jan 2016

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent response to enquiries,service,customer relations,sales of new cars, friendly,approachable."

By windowsxp10, 26 June 2012

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We bought our Honda's IMA and Civic Inspire new from G & M not only were they the best on price but have continued to supply excellent service at all times. The cars being returned to us clean and well serviced nothing is too much bother for them and they are very human,friendly and approachable. I spent the my earlier career as a garage mechanic and later it was more convenient to have them do the work needed as it needed more specialist tools than I owned or wanted to own. This mechanic experience meant I could recognize an excellent garage when I found one.They are.

Visited In

Nov 2009

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

The Test Centre, Deptford

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The Test Centre, Dartford

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