Excel Automotives

Ranked #23 of 103 in Derbyshire

Services: MOT, Servicing, Tyres, Clutches

875 Sheffield Rd

Chesterfield

Derbyshire

S41 9EF

Call 01246 455863

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"Fixed a problem others could not"

By Anonymous, 24 June 2018

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For 18 months or so I had an intermittent problem - about half the time a warning of some kind showed, normally saying that the airbags needed servicing, but sometimes it was the alarm system or traction control - or even all 3 at once. The main dealer and an independent Volvo garage failed to get to the bottom of this - the diagnostics claimed the velocity sensor was incompatible, but I have paid for all the servicing for this car and know that the velocity sensor has never been changed. I explained all this to Dave at Excel. He initially had no idea how to fix it, but rather than telling me how difficult the issue was (as other garages did) he started investigating and eventually narrowed it down to the velocity sensor plug. He and a colleague hard wired the connections and the problem went away and - has stayed away. My experience is that a determination to fix problems rather than find excuses is a rare attribute in the motor trade but this is where it can be found. Undoubtedly this has avoided having to replace major components in order to sell the can or pass an MOT.

Visited With

My vehicle

Visited In

Jun 2018

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Willing to take on a challenge

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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