Evans Halshaw Renault Durham

Ranked #30 of 55 in County Durham

Services: MOT, Servicing, Tyres, Exhausts

Alma Place Gilesgate Moor

DURHAM

DH1 2HN

Call 0191 332 4600

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"Rubbish customer service "

By T Ranson, 26 February 2018

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Went to the garage the battery in the brand new car was flat, and it went downhill from there

Visited With

Other

Visited In

Feb 2018

Duration

1-5 hours

Visited For

New sales

Good Points

Nothing

Bad Points

Ignorance of sales staff

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Rude & Customer Service Well Below Par"

By Anonymous, 24 July 2015

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This dealership really struggles to return phone calls and I found I wasted a day and a half waiting for a call back that never came even though I called them 4 times. Once I did speak to someone I was given the wrong information and unwilling to help, i feel, If your not willing to spend thousands they're not interested. I've been a customer of there's in the past but never again. If your after bad customer service and wrong information this is the dealership for you.

Visited In

Jul 2015

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Rude, inattentive and ill-prepared staff and nightmare getting off their mailing/telephone lists "

By TheGoodDoc, 25 February 2014

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Visited to look at cars last year and have since got a lot of communications I just don't want. I've repeatedly told them to stop on 'phone and email and even tried talking to the dealership General Manager who couldn't be bothered to respond to me. Still awaiting a response on the email lists/telephone lists and confirmation that my details have been removed. End result? Not impressed and won't be using them.

Visited In

Oct 2013

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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