Ranked #119 of 212 in Greater Manchester
Services: MOT, Servicing, Tyres, Exhausts
170 Rochdale Road
Call 0161 797 3757
"YOU COULD WRITE A DARK COMEDY BASED ON MY EXPERIENCE WITH THIS GARAGE"
By Anonymous, 27 June 2018
I can't even begin to explain my frustration with this shoddy set up. Look up inept in the dictionary and you'll see the words "Bury Motors". My van which is less than three years old had knocking noises from the rear. It took FOUR visits (after numerous "fixes") for them to then say it was the rear shockers which needed replacement (not under warranty, what a surprise. So I coughed up almost £300 for replacement of them both. Ok, that's one issue solved, after a long long wait. Next issue, creaking noise from the side of the van. They said it needs new door rollers. This fixed the issue initially but its starting to come back. I suspect its the grease on there which is silencing the creak, not the new rollers. Big one: a separate mechanic diagnosed a fault with the gearbox. So after another two visits this was replaced (under warranty). I also asked them to regas the air con. WHEN I DROVE AWAY FROM THE GARAGE, the air con was NOT working. But I was too focussed on the tractor like noise coming from the engine bay (the van is definitely louder than it was when I dropped it off, but they say this is normal... What would I know? Its only my van.) So after a week of working 13 hour days, it being the anniversary of my dad going into a hospice, and honestly feeling a bit embarrassed that I was having to phone them AGAIN, I popped in on a Sunday and although service was closed, one of the three sales reps who didn't have his feet up on the desk having a snooze(yes, really) agreed that the air con wasn't working. So it went in again. Now they say that there are multiple leaks not only in the aircon compressor but the radiator costing a total of £1300! Wow, for my van to have sustained such damage in the space of a week and a half, having been driven barely 30 miles; is that unlucky? Or is it their incompetence and dishonesty. Id love to see a pressure test report for this supposed regas. Apparently it can't pick up a leak that empties within the space of a few hours... So I'm now £80 down for the aircon regas, which they are refusing to refund. I took pictures of the radiator and condenser the day before it went in again, and suddenly there are huge gaps in them. That's a LOT of damage for a week and a half of low miles. I'll be taking Bury Motors to court. I have plenty of evidence and the numerous visits I've had to make support my argument that they're a bunch of rogue traders who will miss numerous faults and promise something is fixed, when in fact it isn't. AVOID LIKE THE PLAGUE.
Visited WithMy vehicle
Visited InJun 2018
Duration2 weeks plus
Good PointsAt least the gearbox for a van less than three years old and 37K miles was under warranty...
Bad PointsThe list is endless. Read below.
Quality of Service
Value for Money
"Good at selling a car to you, but does not want to know when it comes to repairing a car they sold damaged."
By ryan.pamaviation, 25 February 2011
Make sure car is full working order because after that they cant be bother with you. and when your try to explain the damage they say your out of order.