Boscombe Garage, Folkestone

Ranked #132 of 233 in Kent

Services: MOT, Servicing, Tyres, Exhausts, Brakes

2b Boscombe Road

FOLKESTONE

Kent

CT19 5BD

Call 01303 252840

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"Dire receptionist"

By Not likely, 19 February 2020

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Wanted a service with new fanbelt and visual inspection of exhaust. I was asked when would I like an appointment, and then told: we can't do any work as mechanic off till march, no just service, inspection and fan belt change, oh OK that's alright she replied, when do you want that? I said any day, but in the afternoon, was told: prefer if you didn't leave it till late, I said: I could make it lunch time, (long pause) me: what about 11am her: ok! How much for a service? And was told £250 I asked what is included, is that with the fanbelt and exhaust inspection? No she said!! I stated I could get a full service under £150 I was then told she made up the figure??? I had had enough of her business ruining interaction and left the conversation, poor owner of that garage, I wonder how many other customers she is losing that business?

Visited In

Feb 2020

Visited For

Servicing

Good Points

???

Bad Points

Tried to book a service, but receptionist had no clue

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"FANTASTIC SERVICE!!!!"

By Anonymous, 13 February 2019

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Pleas rad what is good about this garage. I cannot recommend them enough.

Visited With

My vehicle

Visited In

Feb 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Took my car in for MOT. All done and ready to collect within an hour. It passed MOT with flying colours. Previously loyal to another garage for years who had told me it would fail unless I had a new

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Can't even change a fuse!"

By fsj, 12 July 2016

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Went in needing a MOT. After booking in advance and telling them that my windscreen washers spray was not working. It took them 2 and half hours to tell me that I needed to go to a VW garage. As they could not fix the tiny problem. None of the staff were helpful or welcoming. The man who was dealing with my car was also moving at 1mph. After that I went to a different garage and only thing wrong with my car was the windscreen washer fuse had blown they change it and I was given my MOT and off I went. Would not recommend this garage to anyone as my experience there was terrible.

Visited In

Apr 2016

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, central garage"

By mariowynjones, 8 May 2014

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Small very friendly garage with helpful eager-to-please staff.

Visited In

May 2014

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Do not use!!!"

By nutorious, 25 September 2012

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Terrible garage. Had an MOT with them and failed on tyres (which was correct) and my suspension which was far from correct, i know this because i had my suspension checked about 2 months before hand and had absolutely no problem with it what so ever. So i decided to take it to two other garages (after the MOT) and both garages confirmed there was nothing wrong with my suspension, i then re-MOT'd it in another garage (after i changed the tyres) and they passed it. I have since heard from other people that they are VERY picky and just pick up very slight problems and fail it for no reason so they get more work Avoid at all costs.

Visited In

Sep 2012

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly and helpful"

By j12, 28 June 2011

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I've been using this garage for a couple of years, my family have too. They're not hugely high-tech and a bit laid back, but they always explain things and do their best to fit me in quickly if needed. Not over-priced - a really nice, back-street garage.

Visited In

Jun 2011

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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