Blade Skoda, Bristol

Very professional and courteous approach in dealing with customers. The car was delivered back on time, well valeted and, as far as it's possible to tell, properly serviced.

I have recently had my Seat Alhambra serviced at your premises, and even though I thought the service was expensive for what it was, I was even more astonished when the health check which you carried out on my car totalled just over £900.00 to have all the "supposed" faults corrected by your company. How can you justify your prices? for instance, you quoted £162.00 to top up the air conditioning, even though it is working fine. My local garage charges £50.00. You quoted £416.00 for the front suspension bush to be replaced, again I had this done at my local garage for £79.00. You quoted £234.00 to replace each tyre, a local tyre company quoted £124.00 per tyre fitted. You quoted £437.00 for front brake discs when my local garage said there was absolutely nothing wrong with them. You also quoted me £424.00 to replace the front and rear brake pads, I have had them checked at my local garage and they do not need replacing. It seems to me that you are overcharging your customers, with extortionate prices which are simply not justified, hoping that some of your customers who are less knowledgeable with the mechanics of the car will pay up. On another note a few days after this service, I was contacted by another member of your team, who, trying to sell me a newer (2018) Seat Alhambra. First of all, it was very difficult to understand what he was saying. He told me the car, which was excellent had all the extras I would need. We eventually agreed to come down for a talk and my wife and I was there for 1.1/2 hours and the Alhambra he was trying to sell me did NOT have all the extras he told me it had on the phone. When I queried him about this, he informed me it was a different car, and if I wanted to pay more money I could have the car with all the extras. I feel I was brought down to your premises on false pretences and wasted 1.1/2 hours of my time. This is the worst experience from a car dealership I have ever had. Head office has contacted me and told me that the Seat dealers are a franchise and can charge what they like.

A very good experience in buying a new car, admittedly I knew exactly what I wanted

Always had very good service and prices about right for Dealer. Natalie is very nice and helpful on Service reception. Coffee good Plenty of cars to see whilst having service done Aways offer to wash car.

Have visited this garage over last 4 years. They are efficient and friendly and carry out work to high standard. Always keen to fit you in for servicing etc as soon as they can.Not cheap but you get what you pay for. Would recommend to anyone with Skoda or SEAT