Bentleys Garage, Brookwood

Ranked #34 of 204 in Surrey

Services: MOT, Servicing, Tyres, Exhausts

333 Connaught Road Brookwood

WOKING

Surrey

GU24 0AD

Call 01483 489100

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"Warranty is worthless"

By Alisdair Hamilton-Wilkes, 14 October 2020

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They replaced my fueled pump after running a series of diagnostics that cost me £180. The replacement was a £600, in all £880 and the car started to fail to start a week after I got it back. When fuel was sucked up the pipe using compressed air it would start and ran fine. If left for a few days it failed to start with a lack of fuel to the engine. I took it back to the garage and they have said there are lots of other faults they hadn't previously noticed with the engine so it's not worth repairing but the cause of its failure to start isn't due to lack of fuel, even though it clearly is.

Visited With

My vehicle

Visited In

Aug 2020

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Itemised invoice

Good Points

The people are nice enough.

Bad Points

The repair seems faulty. They have concocted a story that is inconsistent as reason they will not warranty the their work. Car is a write-off.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficiency coupled with courtesy"

By Angelo Munsel, 9 December 2018

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I've had a problem for years and they were the garage that understood the issue and took proper action to solve the problem. Couldn't be happier. Although I own an older car it is reliable for my wife and children. Bentley's efficiency and care have prolonged the life span of our car. Thank you to an excellent team

Visited With

My vehicle

Visited In

Oct 2018

Cost

£500-£1000

Duration

5-9 hours

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Honest status report and and best solution to the problem

Bad Points

I liked everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"An independent family business that consistently offers good customer service"

By Philip Bourne, 12 July 2018

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We have two cars which are over 7 years old. We switched to Bentleys when the cars were out of warranty and have enjoyed Mainly trouble free motoring ever since. When issues have cropped up between services the friendly Bentley staff have always Sorted the problems without fuss. Above all, we appreciate the honesty of this garage, and we believe we get a level of customer Service beyond any main dealer in our area.

Visited With

My vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Correct diagnosis of my car’s problem which was rectified same day

Bad Points

N/a

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant"

By Anonymous, 9 May 2018

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Booked the car in for repairs following MOT failure. The work was carried out as described by the staff. The repairs were completed in the time frame given and at the price I was quoted. Now feels like a new car. Well done Bentleys for giving me back my car in a great shape

Visited With

My vehicle

Visited In

May 2018

Cost

£500-£1000

Duration

1-5 hours

Visited For

MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Staff , Work carried out

Bad Points

nothing to dislike

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Honest reliable garage"

By Anonymous, 6 May 2018

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Outstanding value for money highly recommended

Visited With

My vehicle

Visited In

May 2018

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained

Good Points

They quoted me for 2hours work it only took 1hour and that’s what they changed me.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazing service,friendly and efficient"

By Anonymous, 9 April 2018

Read More

I wouldn't go anywhere else.The staff are amazing,everything is explained clearly and they are really quick and efficient.

Visited With

My vehicle

Visited In

Apr 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding and friendly service from a family run business"

By AndyM63, 28 May 2016

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I have used Bentleys for over 15 years. They are honest, reliable and reasonably priced. Highly recommended.

Visited In

May 2016

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"amazing service with a great amount of knowledge"

By Anonymous, 24 November 2012

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I took my car in to be mot'ed and there was a couple of things that needed doing which when they told me about i was thinking oh no this is going to be expensive but when i asked how much i was extremely supprised with how cheap he said... They got the work done right away and now im happy knowing my car is safely back on the road for miles and miles to come

Visited In

Nov 2012

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Family owned honest and friendly company"

By Dagwood22, 7 May 2012

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I have been using this company for over 20 years and have always received excellent service at a reasonable price. Don't let the tatty exterior put you off, they are very professional independant organization.

Visited In

May 2012

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent family run honest business."

By Dagwood22, 28 April 2012

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In have been a customer of this garage for 15 + years and they have always been friendly, helpful,and honest. They have expertise in all makes and their rates are very competitive. Do not let the tatty look of the exterior put you off, it is a first rate professional operation.

Visited In

Mar 2012

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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