Sytner Audi, Slough

Ranked #70 of 127 in Berkshire

756 Dover Road

Slough

Berkshire

SL1 4RF

Call 01753 696100

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"DO NOT TRUST THIS GARAGE!"

By Anonymous, 11 April 2021

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I am writing this review to highlight the terrible experience we had with Slough Audi. We noticed the engine light was on and the car was misfiring, so we called our son who is a senior technician with 27 years’ experience, he did a diagnostic test on the vehicle which revealed that No.2 and No.3 cylinders were misfiring. As we wanted a Haldex service carried out by Audi for online service records we thought we would take it to Slough Audi and have both jobs done at the same time. We booked the car in and a whole day later Slough Audi sent us a quote advising that a repair was required, the ‘removal of spark plugs to check condition’ and then the removal of the injectors for inspection, possible cleaning and advice that the fuel tank should be drained, they said due to the possibility of low-quality fuel being used – we have receipts to prove that we always use Shell V-Power. Two days later my son contacted Slough Audi to discuss the report, and asked if they had checked the ignition coils, the next day they told him that one of the coils did need replacing and that they had been overlooked, in my son’s experience this is the first simple check that should have been done at the start. After 3 weeks and various telephone calls some with no response, they phoned to say it was ready for collection. When we collected it a service manager told us that there had been a smell of petrol, but the technician said it was down to residual fuel and the car was ready to take away. We paid the final bill of £2388.84. When we arrived home my son lifted the bonnet to the strong smell of petrol, on investigation he found petrol dripping from the high-pressure supply pipe to the fuel rail, he also found that the plug had been incorrectly routed and stretched over the low-pressure fuel rail and various cables were not secured. They sent a technician who tried to rectify the fault, this could not be done so the next day they had to send a recovery truck to take it back to the garage. My main concern is that if this had happened to someone without mechanical knowledge, they would have been driving it unaware of a serious fire hazard as we were while driving it home. I find it hard to believe how Audi can charge £185.00 an hour plus VAT for such bad workmanship. We contacted Audi UK, who in turn contacted Slough Audi as they are a franchise. A few days later the after-sales manager Michael phoned who made no apologies just saying that everyone makes mistakes and instead did not care in the least of the stress caused, in his words saying, ‘but is it fixed?’ - from my conversation with him I realised he had not even read our original email properly. After a lot of back and forth he offered us a free service which, in light of this experience, we obviously declined. We will never take our car there again.

Visited With

My vehicle

Visited In

Feb 2021

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficient, informative, courteous."

By Anonymous, 29 January 2020

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(Please see previous entries)

Visited With

Partner's vehicle

Visited In

Jan 2020

Cost

£1000 plus

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They were communicative & helpful throughout, answered all questions, and found all the things I’d researched previously that I knew needed attention

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Audi Main Dealer, Slough"

By Jabat, 16 January 2014

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The water pump on my 09 registered Audi A4 needed to be replaced. Although the car was 20 months outside its warranty Audi UK paid for the part and Aston Green Audi covered the labour. Although I have owned he car from new, it was not purchased from the Slough garage, so I did not have a long term relationship with them.

Visited In

Nov 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Graysheen Garage, Gerrards Cross

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Forge Motor Company, Cookham

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