Autocar Repairs, West Dulwich

Ranked #6 of 11 in Lambeth

71 Rosendale Road West Dulwich

LONDON

SE21 8EZ

Call 020 8761 5226

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"Shockingly rude behaviour"

By Anonymous, 9 August 2024

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The reviews below that talk about the terrible customer experience are accurate - and clearly things have not changed in the years since they were written. The owner was shockingly rude and aggressive - he shouted in my face and left me in tears. Nobody should be treated in such a manner, let alone a customer. I would never recommend this garage to anyone based on this appalling experience. Find a garage that treats their customers with respect.

Visited In

Aug 2024

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"20"

By Anonymous, 23 May 2024

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1

Visited With

Company car

Visited In

Dec 2023

Cost

£1000 plus

Duration

1-2 weeks

Good Points

20

Bad Points

20

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Super friendly and efficient "

By Joanne Louise Simcox, 8 October 2020

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I have had the misfortune of getting 2 flat tyres in less than a year on the roads of Dulwich - each time I have been saved by the fabulous guys at Autocar Repairs who have ordered a new tyre for me on the spot and ensured the my car is ready to drive off again within just a few business hours. I would recommend this garage unreservedly.

Visited In

Oct 2020

Cost

Up to £100

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

So helpful and friendly and got me a new tyre ordered and fitted within a few business hours

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic service with a genuine passion for cars and helping their customers!"

By Anonymous, 10 August 2020

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I have been using Autocar repairs for 15 years now and can honestly say i have never been to a better garage! Their advice is always fantastic and they go the extra mile to help and more importantly save me money. They are honest and professional which is something I always struggled with using other garages in the past! Keep it up!

Visited With

My vehicle

Visited In

Jul 2020

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs, Performance Tuning

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Service, cost and advice

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazing"

By Anonymous, 2 July 2020

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Go to this garage you will never regret it

Visited With

My vehicle

Visited In

Jul 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

From the best polite staff and management

Bad Points

Total honesty well trained staff no crap prices fantastic

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazing garage with brilliant customer service"

By Anonymous, 18 April 2018

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This garage went the extra mile for me - saving me a lot of money by ensuring that I didn't buy unnecessary new parts which had previously been recommended to me by another dealer

Visited With

Family member's vehicle

Visited In

Apr 2018

Cost

Up to £100

Duration

1-5 hours

Additional Services

Work explained, Great customer service, Pick-up and collection

Good Points

Customer Service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb Garage "

By Anonymous, 1 March 2018

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Superb garage diagnosed problem accurately and in a timely fashion. Kept me up to date throughout.

Visited With

My vehicle

Visited In

Feb 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Honest. Accurate. Informative.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Really good garage. "

By Sandra kinga, 9 January 2018

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They diagnosed and fixed my car very quickly and advised me on the most cost effective way also. Very happy and I’ll recommend

Visited In

Nov 2017

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great Garage, Friendly customer service and professional repairs"

By Lauren Pavitt, 1 December 2017

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I have been using Autocar Repairs for many years and I have never had any issues with them. They always keep me updated with the progress of my repairs, and I get a text message when the car is ready to be collected. Its lovely to have a female friendly garage nearby. :-) A+++

Visited In

Dec 2017

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great garage- saved me hundred of pounds!"

By dr Patrick sheppard, 1 December 2017

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I used this garage recommended by a friend who kindly dropped it off for me on the weekend some weeks back now. I was quoted for a new gear box by a garage around the corner, but thought I'd get another opinion beforehand and ended up getting one from AutoCar before deciding what to do. It was ended up being a tiny little issue which was rectified very quickly. I Highly recommend this garage.

Visited In

Aug 2017

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Shockingly rude"

By Rosie Keefe, 31 July 2017

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I've never experienced such horrible and downright cruel customer service in my life. The mechanics seemed nice, but the manager treated me with such contempt that I left the garage humiliated and in tears. Like the reviewer below, I feel quite traumatised by the experience and can't believe how unnecessarily rude he was. I went to George Frewing & Son down the road instead who were delightful.

Visited In

Jul 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Awful experience "

By Anonymous, 16 June 2017

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I cannot believe how unprofessional this was, horrible experience - I was left feeling bullied and backed into a corner- they literally had me in tears and that is not like me. I have issued a formal complaint to the AA as they left my car there- not their fault clearly- bit could I recommend them NEVER. I feel traumatised by the experience. Truly awful.

Visited In

Jun 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Execeptional service"

By Krisstevco, 2 November 2012

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We have used this garage for many years for servicing, repairs and a major rebuild of a classic car a few years ago. They are always willing to offer advice and assist when we have problems with our collection of aging cars.

Visited In

Oct 2012

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fair honest opinions and value."

By Stanley J, 9 May 2012

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I have now used this garage over the course of three years, for servicing, Cambelt change, MOT's and air conditioning fault finding and repair. The most recent was a water leak from badly fitted roof rails, now beautifully dry inside. I have always found the staff courteous, reliable and honest. I believe the prices are very fair for a professional garage in this part of London.

Visited In

Apr 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Volks Autos, Sutton

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