Autocar Repairs, West Dulwich

The reviews below that talk about the terrible customer experience are accurate - and clearly things have not changed in the years since they were written. The owner was shockingly rude and aggressive - he shouted in my face and left me in tears. Nobody should be treated in such a manner, let alone a customer. I would never recommend this garage to anyone based on this appalling experience. Find a garage that treats their customers with respect.

1

I have had the misfortune of getting 2 flat tyres in less than a year on the roads of Dulwich - each time I have been saved by the fabulous guys at Autocar Repairs who have ordered a new tyre for me on the spot and ensured the my car is ready to drive off again within just a few business hours. I would recommend this garage unreservedly.

I have been using Autocar repairs for 15 years now and can honestly say i have never been to a better garage! Their advice is always fantastic and they go the extra mile to help and more importantly save me money. They are honest and professional which is something I always struggled with using other garages in the past! Keep it up!

Go to this garage you will never regret it

This garage went the extra mile for me - saving me a lot of money by ensuring that I didn't buy unnecessary new parts which had previously been recommended to me by another dealer

Superb garage diagnosed problem accurately and in a timely fashion. Kept me up to date throughout.

They diagnosed and fixed my car very quickly and advised me on the most cost effective way also. Very happy and I’ll recommend

I have been using Autocar Repairs for many years and I have never had any issues with them. They always keep me updated with the progress of my repairs, and I get a text message when the car is ready to be collected. Its lovely to have a female friendly garage nearby. :-) A+++

I used this garage recommended by a friend who kindly dropped it off for me on the weekend some weeks back now. I was quoted for a new gear box by a garage around the corner, but thought I'd get another opinion beforehand and ended up getting one from AutoCar before deciding what to do. It was ended up being a tiny little issue which was rectified very quickly. I Highly recommend this garage.

I've never experienced such horrible and downright cruel customer service in my life. The mechanics seemed nice, but the manager treated me with such contempt that I left the garage humiliated and in tears. Like the reviewer below, I feel quite traumatised by the experience and can't believe how unnecessarily rude he was. I went to George Frewing & Son down the road instead who were delightful.

I cannot believe how unprofessional this was, horrible experience - I was left feeling bullied and backed into a corner- they literally had me in tears and that is not like me. I have issued a formal complaint to the AA as they left my car there- not their fault clearly- bit could I recommend them NEVER. I feel traumatised by the experience. Truly awful.

We have used this garage for many years for servicing, repairs and a major rebuild of a classic car a few years ago. They are always willing to offer advice and assist when we have problems with our collection of aging cars.

I have now used this garage over the course of three years, for servicing, Cambelt change, MOT's and air conditioning fault finding and repair. The most recent was a water leak from badly fitted roof rails, now beautifully dry inside. I have always found the staff courteous, reliable and honest. I believe the prices are very fair for a professional garage in this part of London.