Lancaster Volkswagen Van Centre
Ranked #87 of 179 in Essex
Services: MOT, Servicing, Tyres, Exhausts
Call 020 8532 5555
"Not a good Service"
By Essex123, 11 August 2011
I booked an appointment for my cambelt and waterpump change along with diagnostic check coz i had my seat belt on warning comming up, when i did the booking i was told it will be delivered on same day, after waiting for 9-10 days i got my turn to drop my car, went morning to drop the car and i was told i can collect the car same day evening 5 PM, fair enough came back home. Got a call around 14.15 Hrs saying that your car wont be delivered untill following day. I asked the agent why was i given worng information saying it will be delivered same day the agent said i dont have any idea and was very rude. He gave me two option, one i have leave the car and collect it following day or take my car back and rebook it again. I explaind him i need car to commute to work and he said take your car and go. Such a bad customer service, rude behaviour, felt like local garrage are much better then Abridge. Avoid this people to save your precious time, the beauty is that there was not a single word sorry for the mess. Bunch of Jokers. Now i booked with Allanday same job and they promised it will be done in a day. One word i can say is balls to Abridge Loughton who wasted my whole day doing nothing.