AJ Automedics, Durham

Ranked #30 of 55 in County Durham

Services: MOT, Servicing, Tyres, Exhausts

Unit 20E Beehive Workshops

Durham

County Durham

DH1 2XL

Call 0191 386 6988

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"Terrible customer service"

By Jake bailey, 25 April 2022

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My wife dropped our car off at 9.20am for an MOT, it got to 2pm with still no update so i phoned the garage and was told they where on doing it now and would ring me back once it had been done which is fair enough, i got phonecall 30 mins later which i was told it had failed on 2 front tyres and i was told a price to get them put on the car and it would pass the MOT, so i said yes go a ahead do the work as they said the tyres where in stock, my wife went down at 5pm because it shuts then, they where still on with another car and said ours would be done next, it got to 7pm we tried to ring and there was no answer so we got a lift to the garage and it is shut with our presumably inside, we are both self employed now ill have to get a lift to the garage in the morning and lose a mornings work just to try and get it back terrible customer service and very poor workmanship i will never use this garage again, massive inconvenience and very unprofessional, you cant just down tools and go home and not inform the customer

Visited With

My vehicle

Visited In

Apr 2022

Cost

£100-£500

Duration

1-3 days

Visited For

MOT

Good Points

Nothing at all

Bad Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Saddened and dissapointed "

By VAG26, 29 August 2019

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Had a service and MOT today, unfortunately someone has broken the plastic that attaches my screen wash resevoire to the car and bodge fixed it with a cable tie. I noticed it when I got home and phoned for an explanation and was told it came in that way. I disputed this as I'd just put screen wash in that morning and was told by the owner that his staff are trustworthy and honest. This damage was done in the garage and the cable the was put on by them. Nobody even had the decency to inform me they had broken it. I'm gobsmacked and saddened.

Visited With

My vehicle

Visited In

Aug 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Itemised invoice

Bad Points

Dishonesty

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Honest friendly professional garage and gives the personal service and everything fully explained in simple terms"

By katie56, 12 February 2013

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I called in to the garage with a problem they looked at the car immediately and quickly found the fault and showed me the faulty item got a estimate for the repair and the time it would take they got the parts within the hour and when got the invoice it was less than the original estimate a first class service from a first class garage

Visited In

Feb 2013

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Darcy's of Durham

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Volksparts

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