Very pleased with customer service from MSB Skoda, Darlington.

I purchased an ex-demonstrator 1.6 diesel Octavia from MSB Skoda in Darlington in August 2010. To date I have been very pleased with both the car and the aftercare service from MSB. However, after about 25,000 miles I noticed a thrumming noise from the back wheels. When I asked MSB to investigate they diagnosed a rear wheel alignment problem, which had caused uneven wear around the inner tyres. The remedial work was carried out under warranty, but I asked if Skoda UK would go part way to the cost of two new tyres, as to be fair I had had a fair amount of wear already. After a few emails and telephone conversations Skoda offered to meet the full cost of replacing both tyres. I just wanted to say that all the positive reports I had read about Skoda customer services are born out by this excellent response from both Skoda UK and MSB Darlington.
That's excellent and, of course, ensures your future loyalty to the brand. Please can you enter MSB of Darlington into the Good Garage Guide where it will be of benefit to anyone looking for a good garage in Darlington?
Answered by Honest John on

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