Yardley Hastings Garage, Northampton
Ranked #15 of 82 in Northamptonshire
Services: MOT, Servicing, Tyres, Exhausts, Used cars, Accident repairs
Bedford Road West
Call 01604 696225
"Great customer service. Such a nice chatty guy. No pressure selling tactics."
By Anonymous, 16 April 2018
Great customer service. Such a nice chatty guy. No pressure selling tactics. I called Duane very early in the morning to enquire about the Mazda 6 he had for sale on his forecourt. I explained how I lived nearly 3 hours away so I wanted to be sure the car was as described, before making the long journey. Duane, was extremely helpful! He transferred to a cordless phone, and walked around the car telling me of any defects. He also used Whatsapp to take close up photos of the defects, and sent these to me real time, while on the phone! Following that he spoke in detail about the cars paperwork and history. Duane is very friendly and chatty, which being from a sales role in my past, was a breath of fresh air to not be hit with “sales jargon”. To simply…just talk…was great. Upon arrival Duane introduced himself. Handed me the keys, and politely left me to look at the car in my own time. He advised me to grab him, when I needed any assistance. Test driving the car, we took it on various roads as he pointed the best route to test the cars condition and characteristics. The car itself was in great as described condition and included 3 months warranty. That coupled with the very good customer service. It was an easy and pleasant purchase. I would highly recommend this garage to others. I also greatly enjoyed talking about his passion for classic cars. Many thanks Duane! Ricki
Visited WithMy vehicle
Visited InApr 2018
Additional ServicesCar cleaned, Work explained, Itemised invoice, Great customer service
Good PointsHonesty. Friendly. Had a lot of time for you.
Bad PointsHard to find a place to park.
Quality of Service
Value for Money
"Top Notch Service and highly skilled mechanics"
By Knightrider5188, 25 April 2014
Have always had great service from Duane and his team, who have kept both our cars running smoothly for a few years now. The thing I hated about main dealers was not being able to speak to a mechanic about my car and having always to go through a "service desk". Duane, on the other hand, is always at the end of a phone to give sound, expert advice. Never cheap but always reasonable and always carry out great, honest work.