Worcester Mercedes-Benz, Blackpole

Ranked #52 of 85 in Worcestershire

Services: MOT, Servicing, Gearboxes, Tyres, Exhausts, Brakes, Used cars, New cars, Leasing, Rental, Motability

Hindlip Lane

Worcester

Worcestershire

WR3 8SB

Call 0330 017 7939

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"felt it was all about selling cars and hitting targets,very business like,plenty of false nails and pointy shoes."

By Mark Bradshaw, 1 August 2018

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Service and warranty work, some staff appeared to have little understanding, conflicting technical information. Very Poor inside valeting, oil stains on the door pillar and dirty steering wheel after work completed, this was then cleaned by the dealership upon my return -thank you. Tyre depths were rated average on the service report even though 2 week old tyres Michelin pilot sport MO. shows lack of attention to detail by the technician, which I felt through out. The service team were very good and did deserve praise. Another Merc owner, with similar problems -it appears. Published 29 May 2018 My Mercedes C350e hybrid (2016) clearly… My Mercedes C350e hybrid has serious problems with the electric systems. The charging breaks down and it has to go back to be fixed about 4 times per year. Mercedes absolutely refuse to accept that there is a fundamental flaw and simply do a quick fix which then goes wrong again.

Visited With

Company car

Visited In

Aug 2018

Duration

1-3 days

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Itemised invoice, Courtesy car

Good Points

Clean,comfortable a nice enviroment.

Bad Points

Poor technical skills from my experience, conflicting and lack of technical knowledge, very process orientated, cold staff, lack of eye contact always a good sign of the level of service.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"You would expect a Mercedes dealership to be good, but this one is exceptional."

By Anonymous, 27 August 2015

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Totally first class in every respect. Sales,Service Body repairs and paintwork are of the highest quality and the staff in every department are superb. I would not purchase a car or have it serviced anywhere else I have a sixty mile return journey to go to this dealership.

Visited In

Sep 2014

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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