Wimbledon Audi Aftersales
Ranked #6 of 20 in Merton
Services: MOT, Servicing, Tyres, Exhausts
"Will never use again, they lack customer care "
By DJ Optic, 7 June 2019
Will never use again. My car was there twice in 4 days - the second time, they told me I needed work done that I had paid them to do 4 days before - I was was suspicious of this. They also came up with a completely new list of issues that for some reason they didn't spot 4 days before - maybe they have a random problem generator. When I told them, they didn't seem to care much, just that different mechanics see different things!
Visited InJan 2019
Additional ServicesCar cleaned
Good PointsHmm...branding and free coffee
Bad PointsThe fact they tried to charge me to do something they had done (assuming they did) 4 days earlier.
Quality of Service
Value for Money
By Noel Salmon, 21 September 2018
I booked my 2013 Audi A3 in for a major service in October 2017. Within this service I was told the spark plugs would be replaced. Mid way through 2018 the car started running poorly with terrible flat spots. I took my car in for a new service in a different garage and they told me the spark plugs were mis-firing. They removed the spark plugs and saw terrible corrosion and degradation plus corroded cable lines. These sparks plugs had not been replaced at all. I called Wimbledon Audi and spoke to the service centre manager David who sounded extremely rude and dismissive told me he 100% knows the spark plugs were replaced in October 2017, how does he know this if he did not do the work himself? This was clearly a lie or the spark plugs were faulty when replaced. Either way the garage refused to except liability so I have had to pay out for another set of spark plugs plus labour. This garage is terrible, I paid a lot of money for the major service which was clearly poorly conducted. Avoid these guys, they way too unprofessional. very sad.