Ranked #218 of 348 in Wales
Services: MOT, Servicing, Tyres, Exhausts
Unit 27 Seven Stiles Avenue Newport Retail Park
Call 01633 636100
"Terrible Service Department"
By Anonymous, 2 May 2017
I will try to keep it short about the terrible Service related experience with Wessex. I made an appointment for changing tyres on my car by Phone with a person called Ray Chappell- Contact Centre Supervisor @ Wessex, Newport. Later I send them the details of the tyre size etc in an email. I also stated in the email that I have a voucher from Dacia for £200, so would like the cost of the tyres to not to exceed the voucher amount. The appointment date and time was all agreed in the email chain from Wessex, Newport and I arrived on the appointment date only to be turned away. !! Reason - We cannot accept Dacia vouchers on a Saturday. !!! I said nobody mentioned anything like this re. Saturday appointments, but the guy on the Service desk - Adrian Valetta, he was simply dismissive, he did not care. He wont even book me for next available date on a weekday. It seems they have an issue wiht Dacia Vouchers and they dont like to honour the vouchers. Later in the week I wrote to their Managing Director but to my surprise I did not even get a phone call or any letter or email apologising for their conduct or offering to rebook the customer. Absolutely nothing from their MD, so you can imagine why the staff behave like this. I have read reviews of Wessex in Google and other review sites like this and the theme is - Sweet Sales and Sad Service.