Victor Wood, Grantham

Ranked #67 of 142 in Lincolnshire

Services: MOT, Servicing, Tyres, Exhausts

Spittlegate Level

GRANTHAM

Lincolnshire

NG31 7UH

Call 01476 566110

Reviews

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Recommended

"Friendly and professional! "

By Anonymous, 10 February 2019

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Booked my Venga in for it's first MoT and service, while it was in the complimentary health check showed that I needed 2 tyres straight away. Because of the easy to understand health check with a traffic light system and the knowledge of Nick and Kelly on service, They had 2 in stock at a good price, and they got them on for me straight away. TOP SERVICE and a GREAT PRICE. I will definately recommend to anybody. BEST KIA DEALER I'VE USED. p.smith

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Speed and effienciency

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Great service "

By Anonymous, 12 July 2018

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We have three cars... all Kia, nothing is a bother and they collected from my house.

Visited With

My vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained

Good Points

Value... cheaper than Halfords

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"After sales care is nonexistent, never call you back. Don't bother telling you if they have issues getting parts"

By Anonymous, 28 April 2018

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They incorrectly fitted extras that we wanted so they became damaged. They don't have an ounce of customer service never returned one call even after the sales manager promised he would make it happen! Then as we take it in to have those issues fixed and the. Siri interior and exterior protection added they break the foot well night and we have to take it back again . I'm neaver getting a Kia not because they are bad car but because of the dealerships that sell them!

Visited With

Partner's vehicle

Visited In

Apr 2018

Duration

1-3 days

Visited For

After sales care and Repairs

Additional Services

Courtesy car

Good Points

The cars they sell

Bad Points

They incorrectly fitted extras that we wanted so they became damaged. They don't have an ounce of customer service never returned one call even after the sales manager promised he would make it happen

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling "

By Anonymous, 15 April 2018

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Gave this garage a second chance this year after a poor experience last year... big mistake. Won’t be making that mistake again! They had our car for the day, explained that we needed 4 new tyres but we decided to go elsewhere. However a couple of days later having book our car in for this to be done only to find out that the locking wheel but had been ‘lost’ so not only could the tyre company not get the wheel of, neither could the Kia garage... After an hour on the phone about it they “REFUSED” to talk to us about it without ‘seeing the car’... They did put us in a courtesy car for a day so they could look at how to get this sorted, but that’s not the end of the storey... The next morning called and told that they had already drilled off the locking nuts (without talking to us about it in any detail) and fitted standard nuts in their place with replacements not going to be here until Tuesday (3days later) but that we had to return the loan car that day. When questioned what happens if our wheels are stolen between then and now? the branch sales manager said “well you have insurance don’t you?” So I refused to take our car back off of them as until I did it was still their responsibility. He got very angry and aggressive saying there’s nothing he could Do and I would be stealing their loan car (offered until Monday) if I were to drive away in it again. In short. They are untrustworthy liars, who are aggressive and completely are unable to carry out basic services without losing/ removing your property for it never to be seen again. They are not worth handing your money over to, I will avoid from now on and hope I’ve prepared you for what’s coming if you choose to go here still. This is not a one off experience.

Visited With

Partner's vehicle

Visited In

Apr 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Good Points

Leaving it.

Bad Points

Lost/ permanently removed locking wheel but from our car during the service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Extortionate pricing, with mediocre service. "

By Anonymous, 6 March 2018

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Not sure how this company can justify the money it charges for working on cars. Will definitely no be using again!

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-3 days

Visited For

Servicing

Good Points

Looks nice

Bad Points

Pricing for work.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A very well run operation."

By NPC44, 29 May 2014

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The service is first class and friendly, it is nice to find a personal service these days by people who obviously like to keep customers happy.

Visited In

Apr 2014

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic"

By richardalexander01, 11 November 2012

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I have recently purchased a car from Victor Woods at Grantham and dealt with Brian Green in sales,he and the team were fantastic from start to finish.... I had been around many dealers in the area inc the "Large National Dealers" and I was begining to lose faith in buying a car from "REAL" people.............. Great Service All Round.. Thank you for all your time and efforts. Richard

Visited In

Nov 2012

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding customer service by all staff."

By CARENS, 23 June 2012

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I have used this garage for 17 years to buy, service, MOT, repair both my cars and my wife's and have always had superb service from all staff. Their prices are competitive, and work is done to a very high standard. They are equally as attentive to female and male customers alike and give value for money, no nonsense advice.

Visited In

Jun 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Motorcare, Long Bennington

Read More

Windmill Motors Ltd

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