The Hendy Car & Van Store, Portsmouth
Ranked #150 of 243 in Hampshire
Services: Used cars, New cars
Painter Close Anchorage Road
Call 023 9212 3600
"You have to call 10 times for a job."
By Seda, 24 September 2021
My wife told me to trust you and we bought the car from you. You delivered the car to our house. This is great! But there were some very funny troubles. 1- The car did not have floor mats 2- You delivered the car with a broken fender. 3- There was a problem with the car gear change 4- You delivered a car whose front camera does not work. Shouldn't you be checking for these issues? Also, when I took the car to the service, there was a £6500 worth of engine failure. Are you kidding? You're a company big enough to put a mat. And we bought £30,000 worth of vehicles. But no doormat! We contacted you 5-10 times. But you are replying too late. Or you forget. You referred us to a Range Rover Service. We took the vehicle. There was a £6,500 problem with the vehicle. Yes, the insurance company and the waranty will do it, but it will take months. My wife is having a critical 8-month-old level 3 pregnancy. We moved to a place outside the city and since we do not have a car, we have to go to work by taxi every day. I also bought the car and liked it very much. I loved it so much. I bought some accessories for my car. I spent money and I spent money. Now you're telling me you want to refund the money for the car. Okay, that's a kind offer, but what about the grievances I've experienced? When I look at a car in the same color and with the same features, the prices have increased between £1500-3000 on average. My wife is pregnant and we need to buy a car as quickly as possible in this process. We don't even have time to deal with this car business when we have a lot of problems right now. We pay for a taxi every day. Finally, I bought accessories for the car and attached the accessories to the car. We are in serious trouble and we have the right to sue you for selling us such a car. I hope you will find a solution for this as quickly as possible.
Visited InAug 2021
Visited ForBuy Car
Additional ServicesPick-up and collection
Good Pointsnothing good
Bad Pointsirresponsible persons
Quality of Service
Value for Money
"Honest, reliable, amazing prices, great finance offers"
By Anonymous, 22 January 2016
Just bought a nearly new Vauxhall Astra from them (2015 registered, 15 thousand miles on the clock!) . . . for under 10 k! Don't think I'd have found a better deal anywhere and they gave me a great finance deal, where I'll barely even notice the payment. Sales person was really approachable, friendly and helpful. Will definitely recommend to all and go back for my next car . . . not that I'll need one for a while!