Toyota Inchcape Oxford

I called in earlier for a car key battery replacement. The person who took the call was prompt in giving me a price and informing me that there was no need to make an appointment for this. When I arrived at the reception, the person at the counter asked me to take a seat and will be around shortly. When 25 mins went by, and there was nobody at the reception I pressed the bell and asked about their availability. The receptionist told me curtly that they were trying to track down who had advised me to come in without an appointment. On insisting that it is completely irrelevant as replacing a car battery is a 5 minute job and does not need an available car bay even, I was quickly sent to the parts department who did the job in less than a minute. Who are these smartly dressed clueless people with no customer facing manners? Based on this experience, I would not risk them to do a service or repairs on my car.