Toyota Inchcape Oxford

This is the worst motor trader that I have ever dealt with. My Father purchased a Toyota Yaris from the Kidlington Branch, and the aggravation, rudeness and incompetence of this outfit has been unbelievable. When the vehicle started to go wrong, everything was blamed on my Father not using the vehicle sufficiently, this was all contrary to the advice we were being given by the AA at each respective call out. The car would sometimes start, sometimes not, and we were advised by thee AA that there was a fault on the ignition. He followed us through to the garage, and he even expressed how rude the staff at the garage were to me and my Father. Needless to say, the garage stated that nothing was wrong with the car, and the ignition fault light was normal. They bought the car back, and we handed over the log book, and we were assured they'd sort out contacting DVLA, as most garages do. Needless to say, a few months later, my Father received a letter from a credit company demanding £80 for non payment of tax disc. They hadn't contacted DVLA like they said they would, and I have rang them on 3 consecutive days to ask for a specific number from the log book for change of ownership, and they have failed to ring back. I complained to the Manager, and he sent a caustic email to one of his staff to advise me that the onus was upon me to update DVLA. The Manager appears to be as useless as the rest of his staff, and as the saying goes, the fish stinks from the head down. D

I called in earlier for a car key battery replacement. The person who took the call was prompt in giving me a price and informing me that there was no need to make an appointment for this. When I arrived at the reception, the person at the counter asked me to take a seat and will be around shortly. When 25 mins went by, and there was nobody at the reception I pressed the bell and asked about their availability. The receptionist told me curtly that they were trying to track down who had advised me to come in without an appointment. On insisting that it is completely irrelevant as replacing a car battery is a 5 minute job and does not need an available car bay even, I was quickly sent to the parts department who did the job in less than a minute. Who are these smartly dressed clueless people with no customer facing manners? Based on this experience, I would not risk them to do a service or repairs on my car.