Sycamore peterborough Ltd

Ranked #65 of 123 in Cambridgeshire

Services: MOT, Servicing, Used cars

30 Papyrus Road

PETERBOROUGH

Cambridgeshire

PE4 5HW

Call 01733 707070

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"communication poor, mixed messages"

By Kerry Craig, 31 October 2019

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My Mini was due its first service which is covered under the TLC pack so no cost to me. I called and I called and after about 9 attempts, 2 emails and 2 answerphone messages they called back. I had to wait over 4 weeks for the appointment as I needed a courtesy car. The car was allocated to a service manager who didn't start at 8 am, so I had to wait until 8.15 for them to open their desk even though there were 3 others sat there with no customers. Not a great start. Service carried out with a video sent to me telling me I needed two rear tyres. After 4 hours, the car was ready, I collected it and asked a different service manager about the tyres and he said oh there perfectly legal. No monies exchanged and I left quickly. Dont have a choice but to use them but the servicing part of the garage will certainly influence my decision to purchase another BMW/Mini.

Visited With

My vehicle

Visited In

Feb 2019

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Courtesy car

Good Points

Time it took to service

Bad Points

everything

Expertise

Quality of Service

Speed

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Value for Money


Recommended

"EXCELLENT SERVICE"

By Caroline Duncombe, 8 February 2018

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My BMW Z3 was damaged in a city car park and needed a major bodywork repair. Sycamore did an excellent job, were very efficient, friendly and went above and beyond my expectations. Also due to a personal problem I was unable to collect my car when it was ready and Sycamore stored my car in a dry and safe place at no extra charge for several weeks. I would recommend all BMW owners to use this workshop.

Visited In

Jan 2013

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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