Sycamore peterborough Ltd
Ranked #65 of 123 in Cambridgeshire
Services: MOT, Servicing, Used cars
30 Papyrus Road
Call 01733 707070
"communication poor, mixed messages"
By Kerry Craig, 31 October 2019
My Mini was due its first service which is covered under the TLC pack so no cost to me. I called and I called and after about 9 attempts, 2 emails and 2 answerphone messages they called back. I had to wait over 4 weeks for the appointment as I needed a courtesy car. The car was allocated to a service manager who didn't start at 8 am, so I had to wait until 8.15 for them to open their desk even though there were 3 others sat there with no customers. Not a great start. Service carried out with a video sent to me telling me I needed two rear tyres. After 4 hours, the car was ready, I collected it and asked a different service manager about the tyres and he said oh there perfectly legal. No monies exchanged and I left quickly. Dont have a choice but to use them but the servicing part of the garage will certainly influence my decision to purchase another BMW/Mini.
Visited WithMy vehicle
Visited InFeb 2019
Additional ServicesWork explained, Courtesy car
Good PointsTime it took to service
Quality of Service
Value for Money
By Caroline Duncombe, 8 February 2018
My BMW Z3 was damaged in a city car park and needed a major bodywork repair. Sycamore did an excellent job, were very efficient, friendly and went above and beyond my expectations. Also due to a personal problem I was unable to collect my car when it was ready and Sycamore stored my car in a dry and safe place at no extra charge for several weeks. I would recommend all BMW owners to use this workshop.