Swindon Audi

Ranked #62 of 115 in Wiltshire

Services: MOT, Servicing

Welton Road Delta Business Park

SWINDON

Wiltshire

SN5 7XG

Call 01793 777700

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"Unhelpful "

By Sally palmer, 30 April 2018

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Every time I visit Swindon Audi I am left shocked by their customer service. They are unprofessional and unhelpful and after buying 5 brand new Audi’s from them - never again

Visited With

My vehicle

Visited In

Jan 2018

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Itemised invoice, Courtesy car

Good Points

Nothing

Bad Points

They were very poor on customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Exemplary Customer Service"

By Scottybloke, 28 January 2013

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I took my A3 in for MOT knowing that the headlamps needed adjusting following a trip abroad. The technician found the adjustment lever inside the headlamp, disconnected. Along with the service advisor a solution was sought to avoid costly removing of the front bumper and headlamp but it was deemed not possible. Unable to take up valuable workshop time at no cost a heavily discounted rate was offered which would have been most acceptable. In the end the job took longer than expected and so even the discounted rate was removed and I paid for just the MOT. The service advisor provided exemplary customer service throughout. Although I have never bought a car from Swindon Audi I have been a regular customer for service and accessories so was overwhelmed when this was deemed of sufficient value to the business to qualify for such consideration. Now I truly understand what is meant by the desired customer experience at Audi to be that of feeling like one of the Audi family. Top marks, fully recommend this dealer. PS - the address is wrong - check out the wonderful new premises at Welton Road, Delta Business Park, Swindon, SN5 7XG. Tel: 01793 777700.

Visited In

Jan 2013

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Chalky's Workshop, Marlborough

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Auto Diagnostics and Servicing Ltd, Swindon

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The car was washed and cleaned

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