Stoneacre Hull

Ranked #26 of 55 in East Riding of Yorkshire

Services: MOT, Servicing

Clarence Street

HULL

East Riding of Yorkshire

HU9 1DH

Call 01482 589646

Reviews

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"Poor customer service and lack of understanding "

By Carole Dransfield, 26 July 2019

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Our car is 3 Years old and in excellent condition, they replaced tyres that did not need replacing and key fob battery was replaced after we said it did not need replacement £9 because we had just replaced it. The bill was over five hundred!!!

Visited With

Partner's vehicle

Visited In

Jul 2019

Cost

£500-£1000

Duration

1-5 hours

Visited For

MOT

Additional Services

Courtesy car

Good Points

Nothing

Bad Points

Service substandard, informed them key fob battery did not need changing, they charged nearly £9 anyway!!!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Friendly"

By Mike A Drury, 7 September 2018

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Car went in for annual service, everything as expected however they went above and beyond as they polished a scratch out of the bumper foc. Very pleased.

Visited With

My vehicle

Visited In

Aug 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Servicing, Performance Tuning

Additional Services

Car cleaned, Work explained, Itemised invoice

Good Points

Location

Bad Points

Parking

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"unhelpful deceitful and untrustworthy"

By josephine, 13 March 2014

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bought a used Suzuki from them, asked for loan, they gave me H.P. finance, lied to about interest rate, asked for road tax to be included in price, they added it to price, salesman agreed to a full tank of fuel, hardly any in when collected, very deceitful salesman. Will never go back again, and would suggest others avoid it. Complained to H/O, but all that happened was an unhelpful manager argued and showed his lack of basic English.

Visited In

Mar 2012

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"poor aggressive and I ended up hurt buy sales man"

By spav00, 5 February 2014

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deposit paid for car 18 mths old, not ready for me and dodgy service history when challenged told no sale get out. Finally got manager did no good ended up slung out buy salesman police attended and statements to follow have been 15 yrs with stoneacre it means nothing left with old car they won't look at if I drive it in head office useless even tried to get car moved dealership as it was what I wanted no good all this over its history seems odd left with shoulder injuries and nee

Visited In

Nov 2019

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"I had to involve the police"

By gullyfoyle, 6 June 2012

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In 2010 my pregnant wife and I were in the process of buying a brand new car to replace our Mazda 3, I had booked test drives with 3 other dealers (Mazda, Seat and Hyundai) and wanted to test drive the Kia Ceed on the same day. I contacted Stoneacre in Hull, the Kia dealer in the area, and booked the test drive. The day before the test drive I rang all 4 dealers to confirm everything was still Ok and all 4, including Stoneacre, confirmed. In stark contrast to the professionalism and courtesy of the other 3 dealers, when we arrived at Stoneacre we were confronted by a sales manager who knew nothing of my test drive booking. He complained to me that “no one tells him anything” and proceeded to hand me the keys to a car which, as well as being a completely different model to the one we actually wanted to test drive, was also filthy. Rather than complain to Stoneacre (where I assumed my complaint would fall on deaf ears) I wrote a letter to Kia UK expressing our annoyance and telling them that the performance of Stoneacre in Hull had cost them a sale. I expected that to be the end of matters…. Almost immediately after our complaint was investigated by Kia we started receiving malicious phone calls with the callers knowing our address as well as names. Threats were made to dump large amounts of sand etc. on our doorstep and they even sent legitimate tradesman round to our home having impersonated me on the phone. The Police were informed and BT managed to trace the calls to a single mobile number belonging to, yes you guessed it, an employee of Stoneacre. Unfortunately, we endured 2 months of distress because we had the audacity to complain about poor customer service. I remind you, dear reader, that my wife was pregnant at this time. I was informed by Stoneacre head office that the people responsible were fired but I remain unconvinced that I was told the truth. I also remain convinced that Kia handled the situation badly as it is my view that they did not need to tell Stoneacre who had lodged the complaint. Needless to say, we will never have any dealings with either company ever again and I especially urge you to steer clear of Stoneacre.

Visited In

Nov 2019

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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