Stephen James Ruxley

Ranked #19 of 32 in Bromley

Services: MOT, Servicing, Tyres, Exhausts

Maidstone Road

SIDCUP

Kent

DA14 5BG

Call 020 8302 6431

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"Bad Communication and Over Priced"

By Anonymous, 20 October 2021

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My Mother took her car in to be serviced by Stephen James Ruxley, she was initially told that it was a minor service and would be around £100. During the day they phoned her up and told her it was actually a major service and wouldn't be ready until the following day, she told them that she needed her car the next day and couldn't do without it, after some discussion they said it could be ready by the close of business. She has had it 6 years and has always had it serviced and MOT'd there, so I don't understand how they could make such a basic error. When I took her there to collect it I asked what the difference between there service they initially quoted and the one she actually got, this is the real joke here that all owners should be aware of, a basic "service" for £100 is not a service at all rather "an inspection" he told me that they look it all over and check for issues and also plug it into a computer to see if that brings up any fault codes. That's it, that's all you get for a hundred pounds at BMW now days, no actual work is covered by it, all they do is send you a nice little video of them looking at it, there are no change of fluids, filters or any other serviceable part, absolutely nothing, in my book that is not a service and not something worth spending £100 on. Now the actual price they charged for a real service was around £595, this did apparently include oil, oil filter, brake fluid, spark plugs, etc, everything you would expect for a major service, the problem is still the price, even considering BMWs high labour charges this still overpriced, you get no discount for the items as opposed to buying them over the counter at the parts department and doing the work yourself, I would have expected a discount as a package deal but no, you pay full price for everything. I asked them to send my mother a full itemised breakdown of the work carried out on the invoice, I was told this would be emailed to her straight away, 3 weeks later as far as I know she still does not have it. I believe she also filled in the customer feedback form that they sent her and told them she was not happy either, and they haven't bothered to get back to her from that. She has been a customer there for over 30 years and this is what you get.

Visited With

Family member's vehicle

Visited In

Oct 2021

Cost

£500-£1000

Duration

5-9 hours

Visited For

Servicing

Good Points

Nothing

Bad Points

Bad Communication and Over Priced

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Overcharging, rude and unhelpful."

By Anonymous, 22 August 2019

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I will never use this dealership again. They damaged my car, tried to take £300 from me, inputted false service history onto the BMW database and overfilled my oil. They then refused to put any of it right

Visited With

My vehicle

Visited In

Aug 2019

Cost

£1000 plus

Duration

1-3 days

Visited For

Servicing, Repairs

Good Points

They only broke my fog light and inputted glass service history

Bad Points

False service history inputted , doubled the standard BMW service price , broke my fog light , refused to provide a courtesy car FOC during a factory recall

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"BMW Mini i would have expected soooo much more!"

By Anonymous, 16 August 2013

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v disappointing experience with this garage - happy to sell the car to us less happy to put things right in a satisfactory manner no wonderful mini experience for me :(

Visited In

Aug 2013

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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