Southern Co, Eastbourne

Ranked #65 of 108 in East Sussex

Services: MOT, Servicing, Tyres, Exhausts

Unit 2 Hawthorn Road

Eastbourne

East Sussex

BN23 6QA‎

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"Awful"

By Anonymous, 19 October 2020

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An absolutely shocking garage in my opinion I will definitely not be going back there again! My car was booked in for an MOT today and it failed which I understand but the garage I then took it to said no problems at all and passed it first time it cost me £135 which I did not authorise for them to take everything off the car and I didn’t even get my MOT! I would strongly advise people not to go there! And the blonde on reception is extremely rude/arrogant/miserable. 0/10

Visited With

My vehicle

Visited In

Oct 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT

Good Points

Absolutely nothing

Bad Points

Rude/ignorant receptionist shocking customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Awesome, fantastic value, very friendly , professional and GREAT SERVICE"

By Anonymous, 6 May 2020

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What a great garage! Professional, highly qualified and knowledgeable mechanics, the boss is an absolute delight- so friendly and understanding and very hands on. Great diagnosis- super speedy and very reasonably priced. Great garage- such individualised and personal service. Absolute delight- the boss is great- get your car done here just so you can meet him!!!!

Visited With

My vehicle

Visited In

May 2020

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Great customer service

Good Points

PRICE and FRIENDLINESS

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service"

By Jalna Jenkins, 11 September 2019

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Helped me out with an emergency repair when no other garage in the area made an allowance for the fact I was visiting the area and needed the car back ASAP. Well done to the RAC for recommending this garage.

Visited With

Partner's vehicle

Visited In

Aug 2019

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Fitting in an emergency repair

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant garage"

By Anonymous, 22 July 2019

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We use this garage for our company transits and I now use this is my personal garage. Quick turn around, trustworthy and well priced!

Visited With

Company car

Visited In

Jul 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

diagnostics

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Cheap with fantastic service"

By Anonymous, 12 July 2019

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5 stars main dealer wanted to charge me over 50% more. Great independent gem!

Visited With

My vehicle

Visited In

Jul 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly and professional "

By Anonymous, 10 July 2019

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Car needed a mot and I wanted them to take a look at my wheel alignment as car was pulling to the left. Mot and alignment completed quickly and car no longer pulling to the left. Quick, friendly and professional 5 stars

Visited With

My vehicle

Visited In

Jul 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Best garage we have used"

By Anonymous, 26 June 2019

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Helpful and knowledgeable and half the price of a main dealer!

Visited With

Partner's vehicle

Visited In

Jun 2019

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Super Mechanics

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic service for my motor home "

By Rob Jaggs, 23 June 2019

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Fantastic service! Had to find a new garage as my previous one in cowbeech stoped doing motor home mots and servicing. Was recommended to southern co by a fellow motor home fanatic.. I’ve had a few niggling problems with my motor home for a few years now that previous garage couldn’t quite put their finger on. Mentioned it to the guys here when booking in and they diagnosed and fixed immediately. Well recommended by me!

Visited With

My vehicle

Visited In

Jun 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant garage"

By Anonymous, 18 June 2019

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Brilliant garage with top notch service. Can’t fault them. Fair prices, good advice and pleasant people

Visited With

My vehicle

Visited In

Jun 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Cheap, reliable and honest "

By R Moy, 9 June 2019

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This is to the lovely manager. Thank you Dean. I visited you Friday (the elderly lady very flustered) I had smoke coming from my engine. Thank you for making me a cup of tea and calming me down, thank you for taking me home and opening the car door for me and thank you for fixing my car and delivering it back to me so quickly. You were so polite and explained it all so well even to a non mechanic like me! I haven’t had anyone open a car door since my late husband passed. I will certainly bring my little car back to you in the future and will be recommending you to my friends. See you soon

Visited With

My vehicle

Visited In

Jun 2019

Cost

£500-£1000

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Great service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Kind and entertained my young child"

By Anonymous, 8 June 2019

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This is by far the best place to take your car for any type of services they offer, the staff are absolutely brilliant, so helpful, and are so kind and welcoming, they inform you of all details and take you through all steps of any services, they offer a great waiting area and a warm drink, they were all brilliant with my baby who I had with me and very patient and friendly. The mechanics are very thorough, their prices are great too, couldn’t recommend this company enough, thank you for all your help, I haven’t seen see a company this amazing before.

Visited With

My vehicle

Visited In

Apr 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Quick, cheap, polite

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant "

By Anonymous, 5 June 2019

Read More

Excellent service greated well helpfull guys.

Visited In

May 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Service customer service reasonably priced

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Best garage we have ever used"

By Anonymous, 4 June 2019

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A local garage had quoted my father for expensive works needed. Took the vehicle to Southern co who confirmed and diagnosed the problem saving us over £600. They were absolutely fantastic in clearly explaining everything so well to my elderly father. The owner was so friendly and polite and really went out of his way.

Visited With

Family member's vehicle

Visited In

May 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Honest and well priced

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Ruined my van, owner has never been a mechanic and hasn’t got a clue about cars"

By Anonymous, 10 May 2019

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Worst garage in england, took 4 days longer than it was supposed to take, cost me more money than it should’ve, didn’t even fix the problem, and broke another part on the van and refused to fix it!

Visited With

Family member's vehicle

Visited In

Apr 2019

Cost

£500-£1000

Duration

3-7 days

Visited For

Servicing, Repairs

Good Points

Nothing at all

Bad Points

Took longer than I was told, didn’t fix the problem, broke another part on the van and didn’t fix

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Bad"

By Kippy10, 8 January 2019

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This garage is worse than useless, the job took far to long and my vehicle has more problems since being in there than before. They put the wrong grade oil in it, for one thing, which I have had changed. And they are expensive. if i could give no stars i would .Dreadful customer service.

Visited With

My vehicle

Visited In

Dec 2018

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Additional Services

Itemised invoice

Good Points

The only thing I can say is I can walk home from there

Bad Points

Treated me like an idiot

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Trustworthy"

By Anonymous, 27 September 2018

Read More

I was really pleased with the service southern co gave me, they went the extra mile to fit me in when my car broke down and also provided me with a courtesy car. And even took the time to show me how to check my oil! Thank you

Visited With

My vehicle

Visited In

Sep 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Rescued me in a time of need and kept the cost down

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good advice and honest service"

By Anonymous, 28 March 2018

Read More

Have been using this garage for years and have always had excellent service. They won’t do work they don’t need to and have often suggested a simple fix rather than taking my car in.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

If they can solve a problem quickly at low cost that’s the option they’ll take.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Incompetant/ignorant"

By Old Clanger, 13 June 2015

Read More

I'm heading back to Southern Co for the third time on Monday to have the same solved issue debt with. It seems I have acquired more problems with the vehicle since leaving it with them aswell. I guess I'm going to have to learn about engine diagnostics and repair. I know the automotive industry is backwards but these chimps take it to whole new level. Avoid this garage like the plaig.

Visited In

Jun 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Visick Cars

Read More

Mend-All, Seaford

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