SJB Autotech, Basingstoke

Ranked #138 of 243 in Hampshire

Services: MOT, Servicing, Tyres, Exhausts

Units 2-3 The Beresford Centre

Basingstoke

Hampshire

RG24 8FA

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Recommended

"Very good "

By Duc, 6 May 2021

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Very good

Visited With

My vehicle

Visited In

May 2021

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs

Additional Services

Online booking

Good Points

Very good

Bad Points

Honest

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very keenly priced, very helpful, approachable and honest."

By Anonymous, 5 February 2021

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From my first phone call to collecting the repaired car, all four people I contacted there could not have been more helpful and easy to deal with. A stark contrast to the conversations I had with the dealers I purchased the car from! When my next service is due I shall be going back to SJB Autotech.

Visited With

My vehicle

Visited In

Feb 2021

Cost

£1000 plus

Duration

3-7 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Knew exactly what the problem with my car was and how to fix it. unfortunately for me parts are very expensive,and VW/Skoda wont admit liability.

Bad Points

Nothing bad to report.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic service"

By Anonymous, 29 May 2019

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Sam and the guys at sjb autotech did a fantastic job balancing my wheels and carrying out a four-wheel alignment check on my recently purchased Audi TT RS. They also carried out a free health check and printed out a screenshot of my alignment checking before and after. Price was extremely competitive and communication was very good and they carried out the job in a very efficient time. They're extremely friendly and knowledgeable and I will I'll be taking my car there for servicing as well as my Skoda. Highly recommended and a great example of how the motor in trade should operate and treat customers.

Visited With

My vehicle

Visited In

May 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Itemised invoice, Great customer service

Good Points

Knowledge and service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Straight forward honest advice"

By mrp, 5 February 2019

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My golf has been here three times now, each time very professional great service. Vw parts are expensive but this is not SJB fault. Very impressed with Jim and the team.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Knowledge of Vw

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Dreadful experience, avoid at all costs"

By Anonymous, 6 October 2018

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My VW went in for a Haldex problem; I was called and told the bonnet catch had failed, £140 to repair(!) and had been done. They also needed to read the fault codes - £60. I would need to return to have the Haldex unit replaced, which would cost £1400. I was stunned to be charged so much for a £20 bonnet catch I would have repaired myself, and the cost to have fault codes downloaded. Basically £200 and nothing was fixed. Worse was to come. Feeling very unhappy at their advice, I decided to contact a non-VW Haldex expert for a second opinion. He suggested that SJB had no idea about Haldex units and were trying to rip me off with an easy fix for them. So, instead I delivered the car to the Haldex specialist who repaired the control unit for £100. This confirmed my suspicion that SJB might be ok for an oil change, but I would not suggest using them for anything more than that. Definitely a garage to avoid.

Visited With

My vehicle

Visited In

Jun 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing

Bad Points

Being hugely overcharged

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Competent, trustworthy and totally reliable"

By mrp, 1 October 2018

Read More

Great local garage, very knowledgable and friendly.

Visited With

My vehicle

Visited In

Aug 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Itemised invoice, Great customer service, Courtesy car

Good Points

Knowledge of Vw

Bad Points

Price

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very knowledgeable, trustworthy and good value for money"

By Anonymous, 27 July 2018

Read More

Love these guys. Will always do their best to help you. Work is of very high standard and much more reasonable in price than VW dealerships. Never feel intimidated speaking to these guys as a women who's not technically minded. Always feel I'm looked after.

Visited With

My vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Very friendly, will always do their best to help you.

Bad Points

Nothing, that's why I keep going back year after year.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service, great people"

By Anonymous, 18 July 2018

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SJB Autotech are a great garage. Excellent service from knowledgeable, helpful and friendly staff. I trust them to do what is needed to keep my 15 year old Audi TT in good condition and they have always advised me on what needs doing now and what should be monitored. They may not be the cheapest garage around but they provide great quality service and advice, and in the long term I think their service will save me money. Five stars, well deserved.

Visited With

My vehicle

Visited In

Jul 2018

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant service, very friendly and knowledgable people. "

By Anonymous, 26 June 2018

Read More

Great place to take your VW if you want it looked after properly by people who know their stuff

Visited With

My vehicle

Visited In

Jun 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

You could eat your dinner off the workshop floor

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"customer service poor "

By markg1, 23 March 2015

Read More

first time user of this garage had arranged for the cam belt to be changed as well as the water pump.booked the car in and left my works number so they could contact me also left my mobile number on the key fob.been there all day no call,rang at 4.00pm to see if it was finished ,it was but i was informed that another belt had been changed with an extra charge of £16.00 no big deal financially but when i asked why i had not received a courtesy call to give the go ahead i was told we could not get hold of you we can put the old belt on if you dont want it.this has left me with doubts as weather i can use these again as it seems they change and charge what they seem to feel not what the customer wants or is able to clarify so beware,audi are more expensive both in terms of servicing and repairs but they always call and update me. to me thats worth the extra. to sum up work maybe ok but god knows what else you will pay for. not a good first experience lesson learned

Visited In

Mar 2015

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Know what they are doing"

By barnabyb, 26 May 2014

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I took my Golf Mk4 TDI into SJB for a service and had a great level of service - the staff knew their stuff and the car was all done in one day. Will come back for cambelt change later this year.

Visited In

May 2014

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good value, excellent service."

By Basingdiesel, 8 February 2013

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This is an independent VW / Audi / SEAT / Skoda specialist. They provide a good honest service and do not try to confuse the customer into buying something they don't understand. All other (non VAG) makes are catered for, in their usual professional manner. I chose this independent garage based upon their open approach. I also looked inside their workshop (as I did at other competitors) and noticed how nice and clean the place was kept. Surely good housekeeping is a visible sign of their attitude to their work. (Some other places look to be just a black hole!).

Visited In

Feb 2013

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Foster & Heanes, Dogmersfield

Read More

R T Gaiger, Basingstoke

Read More

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