Simpsons Subaru

Ranked #68 of 115 in Wiltshire

Services: MOT, Servicing, Tyres, Exhausts

Blackworth Pavilion Blackworth Industrial Estate Blackworth

SWINDON

Blackworth reusrtla

SN6 7NA

Call 01793 762234

Get A Quick Quote
Trusted, reviewed and verified garages in your area.
Powered By

Reviews

Add A Review


"Terrible after sales service "

By Anonymous, 17 September 2024

Read More

 Bought a car from Simpsons in 2020 2 years 5 months old and 17,000 miles always serviced and MOT’d by Simpsons Subaru The car was covered by a 5 year extended drive train warranty and also paid for optional MOT cover The cars first MOTwas September 2021 at 22,000 miles with the only issue though not an MOT failure was tires slightly perished noting I received no health check for the vehicle ! 2nd MOT was carried out in September 2022 at 27,000 miles and mentioned to service department noise from front and a clonking when braking and also slight vibration.I was informed the vehicle needing new front pads & discs which were fitted so assumed that was the issue March 2023 I had 4 new tires fitted, though not shown to me the fitter said bushings were worn and was surprised the vehicle had passed its MOT ! With the tires fitted I looked at previous MOT paper work which included the vehicle health check though not pointed out to me at the time of collection states - visually ok lower arm bushings starting to split ! I immediately contacted Simpsons who said split bushes aren’t an MOT failure but I did have MOT and warranty cover at that time !   September 2023 MOT 33,000 miles still had noise on front that service department was informed about again, was a pass again even after what the tire fitter had indicated worn bushings 6months previous this being the last MOT before warranty cover expires - All green ticks on vehicle health check again yet lower arms bushes had just started to split - yes started to split twice over two years !  TODAY September 2024 MOT 38,000 miles - now with expired MOT/ warranty cover guess what failed MOT as bushings have gone from twice starting to split to excessively worn bushings ! Was told on phone front arm rear bushings, knowing Subaru issued a TSB for front arm front bushings I questioned this but was still told rear - having now removed car from Simpsons with just a service and MOT fail certificate that shows front bushings major failure but rear split and just an advisory  - false information again given on call with service department ! I appreciate and know cars go wrong but i come on simpsons you can’t deny you’ve known about this common issue relating to Subaru TSB’s and the symptoms my vehicle was showing over a long period and would of expected Simpson’s Subaru to have kept a keen eye on the bushings The front or inner bushings went from no issue to a critical failure in the space of 5,000miles ? this caused serious safety issues on a trip to Europe due to this critical failure extremely noticeable at europes higher speed limits Please get your vehicles independently checked if buying form Simpsons as clearly profit carries more importance than safety by ignoring/stalling warrantable MOT cover issues becoming your expense and not there’s

Visited With

My vehicle

Visited In

Sep 2024

Cost

£500-£1000

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Itemised invoice, Courtesy car

Good Points

Very helpful when buying car

Bad Points

Ignore serious safety issues related to critical components that are a known issue

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding customer service"

By Anonymous, 17 March 2012

Read More

I was on a weekend break in Wiltshire and on the way down my car developed severe wheel bearing problems. I managed to limp to the hotel where I was staying and took the car at 9.00am on Saturday morning to their service depot. The problem was quickly diagnosed and the replacement parts were sourced, delivered and fitted by 11.15 am. That is what I call fantastic service, so a big thank you to all at the depot who were helpful, efficient and sympathetic!"

Visited In

Mar 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Foxtail Garage

Read More

Oakey Auto Services, Carterton

Read More

Your Review of Simpsons Subaru

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields