Simonds of Botesdale LTD

I have just had my horsebox service done, then pre-mot inspection and work carried out, followed by the MOT. I cannot recommend this company at all !! They have been deceitful in their dealings with me. They were most unhelpful in dealing with my complaints about charging me for extra work that wasnt quoted for, and they handed me back my horsebox with black oil smearings everywhere and even an oily black foot print on my beautiful cream seats that I have to sit on in white jodhpurs. I would recommend you AVOID THIS COMPANY !! I didnt have time to obtain a second opinion on the work because the mot was already paid for, and due to be carried out the following week, however I did think that the work seemed quiet extensive, and fairly costly, despite my horsebox sailing through mots every year. Sarah in the office wrote (quote): "Simon our engineering manager mentioned that when your vehicle goes in for its test next week, the tester will need to check all your wheel nuts, which at present they would not be able to do as your wheel trims are rusted on. Which would mean they would abort your test and still charge you. In order for them to check the wheel nuts our mechanic is going to have to destroy your wheel trims to get them off. Do you consent to this??" My husband, who is not a mechanic.. managed to remove all four of my £380 shiny alloy wheel hubs inside ten minutes. They were not rusted on. It looks like any remove wasnt even attempted, because all the screws, which had little rust on their heads, were all untouched ! When I complained to the manager about having to pay for extra work that had been done which wasnt quoted for, he simply just spoke louder over the top of me. I didnt authorise this extra work. Under the consumers act 2015 I shouldnt have to pay for it either, but the manager was having none of it. Finally, upon collecting my horsebox, there was blackened grease marks all over my cream seats and even a black footprint on the drivers seat. When I complained to the manager he remarked "well hes attempted to keep it clean" There was a plastic cover which had been swept away and half my cream seats were absolutely blackened with oil, and it was all over my steering wheel and the passenger seats. Ok he cleaned the seat, but his attitude was dispicable.

Simonds is a coach company that is well liked locally. They offer garage services for cars as well as their coaches. My high mileage Focus was in for the MOT test and was passed after extra attention in achieving emissions targets. The mechanic also advised on items that may need attention before next year's test. I will certainly get quotes from them for any work that I can't do myself.