Marshall Taunton Volkswagen

Ranked #96 of 126 in Somerset

Services: MOT, Servicing

50 Silver Street

TAUNTON

Somerset

TA1 3DL

Call 01823 230495

Reviews

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"Lone women beware!"

By Anonymous, 26 November 2019

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A few months back I bought my daughter a 2013 Tiguan with 58,000 miles and full-service history. The car had been well looked after and had *Pirelli Scorpion Verde M+S tyres fitted in May 2019 with less than 3000 miles on them. *Gearbox oil and filter change at 45,000 miles. *Brake fluid flushed and renewed Nov 2018. *Last service by a VW independent Nov 2018. *New Bosch wiper blades fitted September 2019. My daughter booked her car in with the Service Department at Marshall’s for a routine oil change service a few days ago. She then received a call from the Service Dept informing her that her tyres were close to the legal limit, her brake pads needed replacing, the gearbox oil and filter required changing, brake fluid needed changing and her wiper blades should be replaced. So close to £700 to put all the “identified faults and service items” right! Luckily her boyfriend is an Automotive Engineer. He spoke on the phone and Marshall’s agreed to carry out the oil change service as requested. When they went to pick the car up she noticed that they charged her for windscreen wash even though she had filled it completely the day before. They immediately removed this from the bill. No apology for trying to gain extra money for work that just didn’t need doing. So, if you are a lone female or someone who doesn’t know that much about cars you need to avoid this garage. Unprofessional people hiding behind their main dealership status!

Visited With

Family member's vehicle

Visited In

Nov 2019

Cost

£100-£500

Duration

1-5 hours

Good Points

Clean

Bad Points

Attempt to rip my daughter off for work that was not required!

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Speed

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Value for Money

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