Ranked #6 of 20 in Havering
Services: MOT, Servicing, Tyres, Exhausts
"Appalling customer service "
By Anonymous, 2 July 2016
This dealership should be avoided at all costs if, like me, you expect a decent customer aftercare service. It's ok when you're buying a new car from them, but don't expect the same treatment once you've signed on that dotted line! I've bought two new cars from them and they never seem to have any time for you after, and never return your calls. When questioning the service manager recently why he hadn't dealt with something that was already a few weeks outstanding I was bluntly told "your car is three years old and your wheels are not my priority". I was left speechless. Teams are led by example and here the manager is just as rude as his staff. Their customer service is appalling, be warned!