Romford Mazda

Ranked #5 of 18 in Havering

Services: MOT, Servicing, Tyres, Exhausts

299-307 Collier Row Lane

ROMFORD

Greater London

RM5 3ND

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"Appalling customer service "

By Anonymous, 2 July 2016

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This dealership should be avoided at all costs if, like me, you expect a decent customer aftercare service. It's ok when you're buying a new car from them, but don't expect the same treatment once you've signed on that dotted line! I've bought two new cars from them and they never seem to have any time for you after, and never return your calls. When questioning the service manager recently why he hadn't dealt with something that was already a few weeks outstanding I was bluntly told "your car is three years old and your wheels are not my priority". I was left speechless. Teams are led by example and here the manager is just as rude as his staff. Their customer service is appalling, be warned!

Visited In

Jul 2016

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