Robinsons Volkswagen Cars Norwich
Ranked #84 of 132 in Norfolk
Services: Servicing, Used cars, New cars
Call 01603 751175
By Steven Bedford, 18 February 2021
I booked my third service at 26000 miles with Robinsons Norwich for my T Roc delivered new in Oct 18. I don’t live locally to Norwich but that is now my nearest dealer. Our local Robinsons VW dealership has been closed since the lockdown in March 2020. The service consultant asked I wanted anything else checked on the car and I asked if two new front tyres could be fitted at the same time. On Robinsons website they say they will match any written quote. They were unable to arrange this themselves and passed me through to the parts dept. I explained National Tyres had quoted me a price for two new tyres and I had this quote loaded on line. National would come to my home and fit them for the same price. Robinsons refused to match the price. The service was performed under COVID conditions two days ago. I haven’t used the car until today when the EPC warning light came alive on the dash. (An engine management light usually indicating a throttle problem). I thought it a strange co incidence. I spoke to Robinsons and could only look at the car in four days time. It was booked in. I noted on the T Roc owners forum that I was not alone in having this exact sameproblem a day after a service. Just what are they doing during a service to cause this problem.
Visited WithMy vehicle
Visited InFeb 2021
Additional ServicesCourtesy car, Online booking
Good PointsThe courtesy car
Bad PointsThe service you get.
Quality of Service
Value for Money
By Anonymous, 28 May 2018
Had a 2 year warranty, took the car in as front electric windows not working. Met the terms of the warranty, faulty switch. 2 months later the same thing, but Robinsons advised the work is not covered as repaired under warranty. So what is the point of the arrange or the work. Now reporting to CAB Consumer Support under the supply of faulty goods act 1982.