Robinsons Volkswagen Cars Norwich

Ranked #84 of 132 in Norfolk

Services: Servicing, Used cars, New cars

Heigham St

Norwich

Norfolk

NR2 4LX

Call 01603 751175

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"Disappointing "

By Steven Bedford, 18 February 2021

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I booked my third service at 26000 miles with Robinsons Norwich for my T Roc delivered new in Oct 18. I don’t live locally to Norwich but that is now my nearest dealer. Our local Robinsons VW dealership has been closed since the lockdown in March 2020. The service consultant asked I wanted anything else checked on the car and I asked if two new front tyres could be fitted at the same time. On Robinsons website they say they will match any written quote. They were unable to arrange this themselves and passed me through to the parts dept. I explained National Tyres had quoted me a price for two new tyres and I had this quote loaded on line. National would come to my home and fit them for the same price. Robinsons refused to match the price. The service was performed under COVID conditions two days ago. I haven’t used the car until today when the EPC warning light came alive on the dash. (An engine management light usually indicating a throttle problem). I thought it a strange co incidence. I spoke to Robinsons and could only look at the car in four days time. It was booked in. I noted on the T Roc owners forum that I was not alone in having this exact sameproblem a day after a service. Just what are they doing during a service to cause this problem.

Visited With

My vehicle

Visited In

Feb 2021

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Courtesy car, Online booking

Good Points

The courtesy car

Bad Points

The service you get.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Absolute rubbish"

By Anonymous, 28 May 2018

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Had a 2 year warranty, took the car in as front electric windows not working. Met the terms of the warranty, faulty switch. 2 months later the same thing, but Robinsons advised the work is not covered as repaired under warranty. So what is the point of the arrange or the work. Now reporting to CAB Consumer Support under the supply of faulty goods act 1982.

Visited With

My vehicle

Visited In

Jan 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned

Good Points

Nothing

Bad Points

False information

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Little Melton Service Station, Little Melton

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Drayton Service Centre, Norwich

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