Redbourn Auto Solutions, Redbourn
Ranked #71 of 137 in Hertfordshire
Services: MOT, Servicing, Tyres, Exhausts
By mwhws, 23 January 2016
We used this garage to replace one of our tires after a puncture. I found the Ian, the owner, and his team to be untrustworthy and misleading in both their discussion with my wife and with me. Specifically they: a) Advised us of the minimum legal requirements but did not advise us of the manufacturers and AA/RAC guidance having matching brands/tread-patterns on tires across an axle. I asked why they had not done this, they said that they could not supply a matching tire and so why would they advise us of something that might mean we would take the vehicle elsewhere. b) When I asked (over the phone) for the manufacturer and model of the tire that had been removed they said they couldn't read it off the tire. When I visited the workshop and asked to see the tire, the labeling was clearly visible. c) When I complained they offered me a GBP20 partial refund against the tire they had fitted - promising to pop it in the post. This never arrived. I would avoid this garage unless you know exactly what you need to have done and do not need their advice.
Visited InJan 2015
Quality of Service
Value for Money
"Excellent service curteous knowledgeable competitive price"
By JRF, 31 December 2013
Excellent service for all makes with latest computer software for all vehicles