Raymond Smith Sales & Service, Moggerhanger

I purchased a vehicle from this garage that was advertised as immaculate, fully serviced, and covered by a 3-year in-house warranty. Within hours of driving away, I discovered multiple issues including a chipped windscreen, damaged wing mirror, missing roof trim, and other cosmetic faults. On further inspection, there were signs of poor repair and suspected accident damage that was never disclosed. Despite raising these concerns immediately, the garage denied any responsibility, accused me of causing the damage, and provided misleading warranty documents that did not match what was promised. The experience was distressing, and their customer service was unhelpful and aggressive. I am now involved in complaints with Trading Standards, the Motor Ombudsman, and my finance provider. This garage has shown a lack of honesty and care, and I would strongly advise others to avoid doing business with them.

DO NOT buy a car from this garage and please if you do/have/or are considering please message me first Absolute con men doesn’t even cut it - the car we purchased from them was completely faulty and please know if this happens to you you are covered by the consumer right acts 2015 make sure you know your rights because they will try and be little you and fight for what you are owed - we have spoken to a lot of people including the AA who this garage is some how with and they have assured us that as part of that they must follow this right although they will deny it’s even a thing! The men you deal with are without a doubt the directors a favourite line is ‘I’ll need to check with my boss’ - this is one of many lies you will be told I would also suggest throughly checking your invoice as ours had been written incorrectly to make it look as if we paid a grand less than we had making battling for the refund we were entitled to even more challenging that is already was! I would also suggest taking the car immediately for a diagnostic test as the car we purchased has several major faults that had been written out of ECU - and this wasn’t the even the main the problem, there was a complete power steering failure not long after purchasing the car deeming it completely undriveable The men are rude and vile - I’ve been hung up on, we have been left waiting for 50 minutes to speak to someone. No respect for anyone no communication never ever call back. But keep pushing - keep calling, go to the garage do not let these men rip you off! And if you do speak on the phone follow everything up in writing or record calls as they will deny what was said - or that the call even happened! If there are any good reviews on here this is just by luck - for example we traded in a good quality car so whoever purchased that would assume this was a good garage. I can assure you it is not save yourself the stress and do not buy from here!

Avoid this business at all costs! I purchased a van from this company. On the purchase date the van locks were completely broken. The owner confirmed in writing (in email) that his business would pay to have the locks fixed by a locksmith. The owner then kept telling me to call back in a few weeks as “the person who deals with these cases” was on holiday. This went on for months until the owner said he can not help me as he couldn’t afford to (going against his word). In my opinion, if you promise something (and especially after confirming in an email), you stick to it. The owner was incredibly rude on the phone and he ended up hanging up on me and ignoring my calls.

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I have been taking my car to Moggerhanger Garage for many years without any problems whatsoever, but would never go back. I took my car for an MOT and a half-service on 07.03.2024, which cost £450. However, they failed to reset the service dashboard notification, which now bleeps every time I start the car. They also failed to fix the nearside brake light, so I don't understand how the car actually passed the MOT?! I took my car back to the garage this morning to have the brake light fixed and initially the 'mechanic' told me to leave the car there, but as I had to get to work that wasn't an option, so they agreed to do it there and then. When I went to drive off, they told me I had to pay £10 and proceeded to tell me some waffle about how if you touch the brake light, it often works?! Bring back Raymond Smith, he never ripped me off!

This is my second time that I’m taking my car to this garage and I can’t fault them , absolutely brilliant service, this time they even picked the car up from my house and dropped it back after servicing and MOT it. Thanks guys . I would recommend this garages to all my family and friends

Sold us a car that hadn't been checked. When we started driving it home with a child in the car it was misfiring and the breaks scraping. We took it straight back. All around the head gasket it was leaking oil that they tried to wipe away - until smoke started coming off the engine. They gave me a courtesy car that turned out not to have MOT on. When I collected the car after a week there was still an oil leak so I took it to another garage for a second opinion. They checked the engine and the breaks and said straight away to take it back and get my money back. When we took the car back Dhilon laughed at the situation on three different occasions. I would strongly recommend not using this garage. The good reviews you find refer to the previous owner Raymond Smith not the family that have taken over it now.

I moved to Moggerhanger 3 years ago, there's a pub, this garage and about 40 houses. So it's a small village. The neighbours recommended Raymond Smith from the outset, which in itself is unusual to hear good things of any garage. Since then, my wife's Mk5 Golf GTI has been serviced there twice, cam bet and water pump replaced, a stone broke the A/C radiator and they did that job. All prices are cheaper than main-line dealer, all work is excellent and there's no BS when my wife asks a non-savvy mechanical question they answer with manners and don't try it on. Recently the Golf was serviced and a day later my wife went back and asked to buy a spare litre of oil - VW charge £20 for this (ouch) and Raymond Smith filled up a spare litre container and handed it over for free. After a debate they accepted payment by means of 2 packets of biscuits! I have a Porsche Boxster, it's just been MOT'd at Raymond's - passed fine except when my wife collected the car told her it's had it and needs scrapping! What a refreshing, no nonsense nice garage.