Ramsgate test centre, Ramsgate

Ranked #118 of 234 in Kent

Services: MOT, Servicing, Tyres, Exhausts

Willsons Road

RAMSGATE

Kent

CT11 9LZ

Call 01843 853766

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"I've used them previously and it's been fine, but I will never go there again after the way the owner spoke to me this morning. "

By Lynne Wallis, 22 September 2023

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I've used this garage for two years and it's been great. Took my car in a week ago as I had fuel leaking from somewhere - the fumes were strong inside the car. The garage diagnosed the problem and replaced the hose under the bonnet, or part of it, that delivers the fuel to the engine. It was £40 cash. Two days after I got it back the fumes had returned stronger than ever. I booked the car in for Friday 22nd Sept and the owner seemed surprised to see me. He was immediately aggressive about the problem having not gone away. He opened my bonnet and pointed to his repair saying 'see it's dry'. He was totally unwilling to look at the possibility that maybe the repair he undertook hadn't fixed the problem. He was combative in the extreme. I remained calm and polite but I asked him to take the car and look again, as I had booked it in. He slammed my car bonnet down and when I asked him what the problem is he yelled 'you are'. He was so rude it took my breath away. He said to go away and not come back. I was staggered. He hadn't even remembered I was booked in. I would previously have given this garage five stars for everything, but today was absolutely appalling and it left me shaking. I now have to find another garage as I can't be exposed to such abuse a second time. I was actually a bit scared of him. I would advise no-one to use this garage. Note - most of the reviews on here are very old. This is how they now treat people.

Visited With

My vehicle

Visited In

Sep 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing going by today's experience.

Bad Points

They were supposed to fix a fault and they didn't. And when I went back and politely asked them to look again they told me to go away.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficient and Helpful"

By Frank Barber, 1 March 2018

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Thanks Lee. Work carried out efficiently and all as agreed times

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Great customer service

Good Points

Flexible for fitting my MOT in at short notice. Also very handy for me

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"fantastic"

By Anonymous, 19 September 2017

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I have taken my cars here for many years ,,, friendly and helpful , great at keeping the costs down as much as possible . I would recommend this garage to anyone .

Visited In

Sep 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"First class honest work at reasonable prices and a prompt turnaround - no delays or "unforeseen extras""

By Bugsie, 31 March 2012

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Highly recommended by friends a year ago. We have now had our 5 family members` cars and 1 van all variously serviced, repaired, MOT`d, and we can`t offer any negative or poor report on any aspect of the good old fashioned service that we have all received. They are not a big flash fancy outfit that has high overheads and a matching hourly rate, but they are fully up to date on all the current technology and equipment, and obviously are fully up to speed on using it. Lee and his small team are a credit to their profession, which of course has often been described as the third oldest in the world after ladies of a certain ill repute and lawyers.

Visited In

Mar 2012

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Spain & Co

Read More

Chris Baileys Motors, Wingham

Read More

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