RM Services, Hathern

Ranked #61 of 106 in Leicestershire

Services: MOT, Servicing, Tyres, Exhausts

27 Derby Road Hathern

Loughborough

Leicestershire

LE12 5LD

Call 01509 842747

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"Unwelcoming lacking customer service."

By Anonymous, 13 August 2021

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Although they managed to fit us in last minute we found the lady on reception hardwork from the initial phone call to being at the garage in person. No real greeting, i even apologised for disturbing their break to which i got zero reply. Her customer service skills leave room for improvement. Manners and common courtesy cost nothing especially with people spending money there. We took the vehicle to an alternate garage for repairs, when they arrived with the vehicle for its retest he was met with the same attitude. First impressions are everything, sad to say i wont be choosing this garage again if this is how customers are greeted and left feeling un-welcome.

Visited With

Partner's vehicle

Visited In

Aug 2021

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Good Points

Booked in for following day.

Bad Points

Customer service and overall experience.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Extremely capable in all areas of automotive diagnostics and repair"

By Anonymous, 2 March 2018

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I have used RM Services for 40 years and have always been impressed with their fair pricing and quality of routine services and repairs. Ongoing training and the acquisition of modern IT equipment, ensures that they are able to diagnose and sort issues in a motoring world where vehicles are more and more computer controlled. My DIY mechanics now fall well short of their expertise! I am more than willing to leave my poorly car in their capable hands. All staff – managers, reception, engineers – are pleasant, supportive and keen to get you back on the road as soon as possible. After the work is done, it’s also a nice touch to collect a freshly washed and vacuumed car.

Visited With

My vehicle

Visited In

Aug 2017

Cost

£500-£1000

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Honest and experienced staff who give all-round quality service at a competitive price

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Excellent service"

By Anonymous, 8 October 2012

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This garage was recommended by a neighbour. They claim to be highly rated by the Good Garage Scheme and I can see why. No nonsense, no frills, just good honest workmanship. My rear wiper had stopped and they suggested a possible failed motor or wiring. They just stripped and lubricated it. No problem now - works fine.

Visited In

Oct 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

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Keyworth Garage, Ruddington

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